Hearing Center - West Texas Rehab
Audiology • Abilene, TX • Since 1953 • 2 locations (Abilene and San Angelo) locations
About
Summary: Hearing Center services are part of the West Texas Rehabilitation Center, a private nonprofit organization headquartered in Abilene, Texas. WTRC provides comprehensive rehabilitation and related services, including audiology, to patients across multiple West Texas locations. The center emphasizes accessibility, offering care to all patients regardless of financial status, and operates under the 501(c)(3) nonprofit model since 1953. Primary location in Abilene (HQ): 4601 Hartford St, Abilene, TX 79605. Other Texas locations include San Angelo and Ozona. If you’re seeking audiology/hearing assessments or hearing-related services in Abilene, WTRC’s Hearing Center is part of their broader rehabilitation offerings.
Clinic Type
Audiology
Address
4601 Hartford Abilene, TX 79605; 3001 S. Jackson San Angelo, TX 76904
Phone
325.793.3490; 325.223.6360
abaudio@wtrc.com; saaudio@wtrc.com
Opening Hours
General hours are Monday - Friday, 8-5. Some early and late appointments can be accommodated.
Services Offered
Technology & Equipment
Team
Insurance & Payment
Benefits vary by plan; verification of benefits offered.
Languages Spoken
FAQs
Do you accept Medicare/Medicaid for hearing aids?
Medicare does NOT cover hearing aids; some Medicaid plans may cover if eligible.
Does my insurance pay for hearing aids?
Some insurance plans have a hearing aid benefit, and all the plans vary. Medicare does NOT cover hearing aids. Some Medicaid plans, but not all, cover hearing aids if a patient qualifies (Medicaid has criteria that has to be met in order for possible coverage). We will verify your insurance benefits to let you know!
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.7 out of 5 stars (315 reviews (aggregate for the Rehab Center))
- Healthy Hearing: 3 out of 5 stars (Hearing Center specific) (4 reviews)
Patients praise
- Professional and helpful audiology staff
- Patients report life-changing improvements to their hearing and quality of life
- Appreciation for the center's mission and efforts to assist patients regardless of financial circumstances
- Positive feedback on the quality of equipment and technology provided
Common complaints
- Complaints regarding rude front desk staff and communication issues during the appointment process
- Concerns about appointment scheduling and perceived lack of regard for patient time
- Historical controversy in 2017 involving an isolated incident of staff misconduct in a different department (drug testing)
"Every day I see patients who say ‘Oh my gosh, this has changed my life... With hearing aids, they’re able to be a part of the family again and enjoy."
— Dr. Connie Stephens, Director of Audiology"We had an appointment for our daughter... the lady at the front desk was very rude... I will never recommend the hearing part of the rehab."
— Tisha L. (Patient review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 2026 West Texas Rehab telethon sets new fundraising record — Feb 2, 2026
- Pusat Rehabilitasi Barat Texas mempromosikan keselamatan earbud — Mar 9, 2026
- EXCLUSIVE LOOK: Hottest bids of the 2026 WTRC Telethon & Auction | ConchoValleyHomepage.com — Jan 31, 2026
- West Texas Rehabilitation Center starts new chapter with groundbreaking ceremony — Feb 6, 2026
- West Texas Rehab Center breaks ground on $87M, 133,000-square-foot Abilene facility — Feb 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More audiology clinics in Abilene
Summary: Hendrick Health in Abilene, Texas is a nonprofit, nonprofit healthcare provider and hospital system affiliated with the Baptist General Convention of Texas. It offers a wide range of medical services and operates a 564-bed medical center with multiple locations (HQ at 1900 Pine St, Abilene; Brownwood location at 2371 Crockett Dr Ste 101). The system employs roughly 900 staff and serves communities in Abilene and surrounding areas. For audiology-related needs, Hendrick Health is a local audiology provider within a larger hospital network, offering general patient care through a nonprofit health system. Contact: 325-670-2000; social@hendrickhealth.org.
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