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About

Hendrick Urgent Care is a small urgent care provider based in Brownwood, Texas, offering no-appointment, walk-in care for injuries and illnesses that require urgent attention. They provide virtual care visits, veteran care, medical records access, and employer services inquiry. The practice operates with a small team (4 employees) and focuses on urgent care and occupational health services. Their web presence shows modest traffic (about 1,975 monthly visits) and a strong bounce rate of 0.3% with 2.2 pages per visit. The company serves the United States, primarily the U.S. market, with locations tied to Abilene and Brownwood, Texas.

Clinic Type

Emergency Room

Address

400 E Commerce St, Brownwood, Texas 76801, us

Phone

3255105418

Email

hendrickroiab@hendrickhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency room and urgent care services available

Services Offered

  • urgent care
  • emergency room
  • COVID-19 testing
  • online check-in
  • minor injury treatment
  • minor illness treatment
  • veteran care
  • virtual visits
  • employer services inquiry
  • insurances accepted
  • paperless check-in
  • kid-friendly care

Insurance & Payment

  • Most Major Insurances Accepted

Languages Spoken

—

FAQs

What is the wait time like at Hendrick Urgent Care?

Wait times fluctuate at each clinic; online check-in helps secure a position in the queue and minimize overall wait time.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 1.0/5.0 (Yelp, Brownwood) (1 review mentioned)
  • Beautihost aggregation of patient feedback: Mixed/Varied (Individual reports often range from 1/5 to 5/5) (Multiple individual reports cited)

Patients praise

  • Some staff members noted as friendly, professional, and efficient
  • Convenience and accessibility of walk-in services
  • Quick service for some patients during non-busy times
  • Thorough and caring treatment from specific practitioners

Common complaints

  • Instances of staff perceived as cold, unhelpful, or dismissive
  • Reports of being turned away shortly before closing time
  • Frustration with digital intake processes or online forms
  • Long wait times even with appointments
  • Complaints regarding hospital-wide phone systems and communication difficulties
  • Concerns over lack of privacy during sensitive intake questioning in public areas

"Priscilla is there for a paycheck and only a paycheck. If you come in before closing... she will turn you away... She was cold and heartless."

— Patient review via Beautihost (Buffalo Gap Rd location)

"Everyone there were very friendly and took care of me right away. The doctor was very friendly, kind and answered all my questions and concerns."

— Patient review via Beautihost (Brownwood location)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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