Audiology | Care Services | UNM Health System | Albuquerque, New ...
Audiology Clinic • Acoma, NM • Since 2007 • Multiple locations: Lomas (UNMH Main Hospital), Academy (NorthEast Heights), Sandoval Regional Medical Center locations
About
Summary: UNM Medical Group, Inc. is a nonprofit faculty practice plan within the UNM Health System based in Albuquerque, New Mexico. Founded in 2007, it employs about 172 people and reports annual revenue around $14.2 million. The organization provides a wide range of medical services across primary, specialty, and urgent care, with a focus on patient care, billing/insurance support, and community engagement. It operates from three offices in Albuquerque (HQ at 933 Bradbury Dr. SE, Suite 2222; and 1001 Yale Blvd NE) and has a presence in Liberia. It is part of the broader UNM Health System and linked to UNM Children’s Psychiatric Center. For audiology or related care services within UNM Health System in Albuquerque, UNM Medical Group represents the faculty practice arm delivering medical services and patient care.
Clinic Type
Audiology Clinic
Address
UNMH Audiology clinics: Lomas, Academy, Sandoval Regional Medical Center; Main Hospital address at 2211 Lomas Blvd. NE Albuquerque, NM 87106; Academy location address: 7801 Academy Blvd. NE Albuquerque, NM 87109; Sandoval Regional Medical Center address: 3001 Broadmoor Blvd NE
Phone
505-272-3535
audiology@salud.unm.edu
Opening Hours
Audiology offices: Monday–Friday 8 a.m.–5 p.m. (various clinic locations listed below); PCC/appointment support 8 a.m.–4 p.m. Mon–Fri
Telehealth
Not specified
Emergency Care
Not specified
Services Offered
Team
Insurance & Payment
We work with most major health insurance companies; prior authorization required by insurance for diagnostic tests; referral needed from physician; some providers may have coverage limitations.
Most major health insurance, Self-pay
Languages Spoken
FAQs
Do I need a referral to meet with a UNMH audiologist?
Yes. You will need a referral from your doctor.
How do I schedule an appointment or coordinate prior authorization?
Call 505-272-3535 between 8 a.m. and 4 p.m. Monday–Friday; our PCCs assist with scheduling and authorization.
How can my referral be sent to UNMH Audiology?
Fax from your doctor’s office to 505-272-0300.
Who can help with scheduling after referral?
Our patient care coordinators (PCCs) can help with scheduling.
Do you work with insurance?
We work with most major health insurance companies.
Is prior authorization required for diagnostic tests?
A prior authorization number is issued by your insurance company and is needed before diagnostic tests.
Who should I contact for questions about my bill?
UNMH Financial Services at 505-272-2521, 8 a.m. to 5 p.m. Monday through Friday.
Where are the Audiology clinics located?
Audiology Clinic - Lomas (UNMH Main Hospital, 5th Floor, 2211 Lomas Blvd. NE, Albuquerque, NM 87106); Audiology Clinic - Academy (NorthEast Heights Clinic, 7801 Academy Blvd. NE, Albuquerque, NM 87109); Sandoval Regional Medical Center Audiology (3001 Broadmoor Blvd NE).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye and Momentary Labs (CMS HCAHPS): 2.6/5 stars (Birdeye) and 2/5 stars (Momentary Labs analysis of CMS data)
Patients praise
- Highly professional and compassionate care from specific audiologists
- Improved access to services via partnerships for Medicare and Medicaid patients
- Comprehensive range of audiology services including hearing aids and cochlear implants
- Friendly and organized administrative staff reported by some patients
Common complaints
- Long wait times in emergency and clinical settings
- Difficulties in obtaining referrals or expediting specialist appointments
- Concerns regarding nurse and doctor communication efficacy
- Facility quietness and general patient satisfaction metrics below national averages
"Dr Romero is excellent. She is patient, compassionate and very knowledgeable. Her patients are in good hands."
— Healthgrades patient review for Dr. Kathleen Romero"My son of 24 has been sick for 3 months with acute tonsillitis...on meds , on treatments but these need to come out and NO ONE will see him or even expedite a referral"
— Birdeye review for UNM HospitalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More audiology clinic clinics in Acoma
Summary: The Albuquerque Area Indian Health Board (AAIHB) is a nonprofit, Indian-owned organization focused on delivering quality health care that honors American Indian spiritual and cultural values. Founded in 1980 and headquartered in Albuquerque, NM, AAIHB serves tribal communities across New Mexico, southern Colorado, and west Texas. It offers health promotion, prevention education programs, and specialized public health services to improve community health. Key details: 3 offices (all in Albuquerque, NM), contact: info@aaihb.org, phone numbers: (505) 764-0036, 800-658-6717, (505) 764-0446. For audiology-specific services, contact AAIHB directly to confirm available audiology programs or referrals within their network.
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