The Brien Center for Mental Health and Substance Abuse Service
Behavioral Health • Adams, MA
Clinic Type
Behavioral Health
Address
124 American Legion Drive, North Adams, MA 01247
Phone
413-499-0412
medical.records@briencenter.org
Opening Hours
Today's hours: Availability Check with facility
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 3.3/5 (22 reviews (Rehab.com))
- Recovered.org: 3.85/5 (Not explicitly stated (TrustScore based))
Patients praise
- Helpful and caring individual staff members
- Professional and non-judgmental approach reported by some patients
- Recognized as a lifeline for some after initial access barriers are overcome
- Positive experiences at related facilities like Keenan House
Common complaints
- Reports of uncaring or uninterested staff
- Difficulty accessing services and long wait times
- Concerns regarding staff caseloads and understaffing
- Perception of prioritizing payments over patient care
- Class action lawsuits regarding a May 2025 data breach and failure to protect sensitive patient information
"It was difficult and time-consuming to get in but once I did it has been a lifesaver. These healthcare workers have difficult jobs with limited resources. The people I have dealt with have been very helpful and caring."
— Rehab.com User Review"Only care about a payment from insurance, they could care less about any patient that is trying to better themselves. Go anywhere else but the Brein."
— Rehab.com User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Substance Use Resources | Pittsfield, MA — Jul 23, 2025
- The Brien Center Appoints Keith Kendall as Interim President and CEO - The Brien Center — Apr 16, 2026
- Direct Care Support - Will Train! Entry Level! in North Adams, MA — Jul 2, 2026
- The Brien Center Announces Workforce Adjustments to Support Long-Term Sustainability - The Brien Center — Nov 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Adams
Summary: Berkshire Health Systems (BHS) provides comprehensive behavioral health services as part of its broader medical network in Berkshire County, MA. While the highlights emphasize inpatient and specialty care, BHS offers affiliated behavioral health coordination through primary care and community health programs. The Adams-area behavioral health resources would typically be connected via BHS’s network of 28 provider clinics and its Behavioral Health initiatives, including care coordination, patient advocacy, and access to mental health professionals through primary/specialty care pathways and community health programs. For Adams-specific behavioral health services, contact Berkshire Medical Center’s network or the BVNA/BHS primary care practices to locate nearby behavioral health providers, intake processes, and appointment options. If you’re looking for urgent mental health crisis support or specific programs (therapy, psychiatry, addiction services), please specify the service type and I can point to the closest BHS clinic or partner facility.
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