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About

Albany Med Health System overview focusing on Albany Medical Center (AMC) and Albany Medical College. Key points: - Albany Medical Center is northeastern New York’s only academic medical center, a major regional employer with 9,000+ staff. - 766-bed facility offering comprehensive, high-level care across disciplines, including a busy emergency/trauma center, a dedicated pediatric emergency department, ICU for adults and children, and organ transplant services. - Albany Medical College graduates 200+ physicians annually and hosts a large biomedical research enterprise; operates the region’s largest physician practice (500+ doctors). - AMC and AMC College form the Albany Med Health System, a large, not-for-profit, regionally governed system serving northeastern New York and western New England. - System engages in hundreds of clinical trials annually, advancing new treatments and procedures.

Clinic Type

Addiction Medicine

Address

43 New Scotland Avenue, Albany, NY 12208-3478, US

Phone

+15182623125

Email

bhsn@bhsn.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Addiction medicine treatment
  • medication-assisted treatment (MAT)
  • substance use disorder counseling
  • behavioral health counseling
  • opioid/alcohol/benzodiazepine addiction treatment
  • family coping support
  • patient participation in care as recommended by doctor

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Amy Earshen): 2.0 stars (12 reviews) (12)
  • WebMD (Dr. Sean Chappin): Low rating (frequent negative feedback) (59 ratings (8 written reviews))
  • Healthgrades (Dr. Gregory Miller): 3.7 stars (10 ratings, 7 written reviews) (10)

Patients praise

  • some providers described as compassionate, attentive, and knowledgeable
  • the health system offers comprehensive addiction services and behavioral health support
  • use of effective, evidence-based medication-assisted treatments like Suboxone to improve patient quality of life

Common complaints

  • reports of rude, dismissive, or rushed behavior by certain providers
  • difficulties with medication refills and administrative staff coordination
  • concerns regarding lack of follow-up or care continuity when providers leave or transition patients
  • perceived lack of concern for patient needs or well-being in some instances

"These people are so incredibly rude and useless and lazy... I wish I had NEVER gone here to begin with for treatment."

— LocalityBiz Review

"Dr. Miller is a wonderful combination of compassionate and industrial-strength bright... He has been a blessing in my life."

— Healthgrades Review

"I understand he’s a psychiatrist and is mainly there to see me about medication and get me on my way, but he is ridiculously uncaring."

— WebMD Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Since 1967

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