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BJC Medical Group Primary Care at Alton

Internal Medicine • Alton, IL

About

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Clinic Type

Internal Medicine

Address

2 Memorial Drive Suite 220, Alton, IL 62002

Phone

618-474-1723

Email

—

Opening Hours

Friday 8:00 AM – 4:00 PM; Thursday 8:00 AM – 4:30 PM; Wednesday 8:00 AM – 4:00 PM; Tuesday 8:00 AM – 4:00 PM; Monday 8:00 AM – 4:00 PM

Website

https://www.bjc.org/locations/bjc-medical-group-primary-care-at-alton

Emergency Care

Emergency care available via 911; after-hours/emergency services links exist but no explicit on-site emergency department stated

Services Offered

Internal Medicine
Primary Care
Adult medicine
Pediatric care
Preventive care
Medicare wellness visits
Routine vaccinations
Diabetes management
Hypertension management
Birth control including Nexplanon
Chronic disease management
Illness prevention
Same-day appointments

Team

Jaleesa Gilbert-Gortman, MD — MD
Kamaal Hicks, MD — MD
John Hoelscher, MD — MD
Michele Brannan, PA-C — PA-C

Insurance & Payment

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Languages Spoken

English

FAQs

What services does this practice offer?

Primary and preventive care for adults and children, preventive care, medicare wellness visits, routine vaccinations, diabetes and hypertension management, and birth control including Nexplanon. Same-day appointments available for acute illnesses.

What are the hours for this clinic?

Monday–Friday 8 a.m. to 4:30 p.m.; Saturday closed; Sunday closed.

What services are provided at BJC Medical Group Primary Care at Alton?

Preventive care, Medicare wellness visits, routine vaccinations, diabetes and hypertension management, birth control including Nexplanon, chronic disease management, illness prevention, and same-day appointments for acute illness.

Is there same-day or after-hours care available?

The page notes same-day appointments for acute illnesses; it references same-day care services in related BJC pages.

Who are the providers seen at this location?

Providers listed include Jaleesa Gilbert, Gortman, MD; John Hoelscher, MD; Michele Brannan, PA-C.

What should I do in case of urgent medical issue after hours?

Call 911 for urgent issues.

Social Media

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

Ratings.MD: 4.8/5 (Karley Christopher, FNP) (289 ratings)
Ratings.MD: 4.6/5 (Overall BJC Health Primary Care) (5,638 ratings)
LocalityBiz/Birdeye: 1/5 (Multiple negative reviews)

Patients praise

Providers are described as knowledgeable, caring, and thorough
Ease of access for appointments with some individual practitioners
Clear and helpful communication from specific providers like Karley Christopher, FNP

Common complaints

Difficulty reaching office staff via phone
Long hold times for appointments
Issues with billing coding and administrative errors
Complaints regarding staff communication and responsiveness
High provider turnover causing inconsistency in care

"My physician Karley Kristopher made me feel very comfortable about any personal and medical issues I might have. And she's very good about explaining things in more down to earth lingo."

— Ratings.MD

"High turnover, ineptitude with billing... They just want your money, so they code a routine yearly checkup as something with a diagnosis... and then are rude about fixing it."

— LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].