Family Health - Primary Care - Altus Medical Group - Tricare

What services are provided by the Family Health Clinic?

The clinic offers routine and preventive care as well as management for acute and chronic conditions, including preventive screenings, minor procedures, chronic disease management, medication renewals, referral renewals, and overseas clearance & EFMP support.

What urgent care options are available for urgent medical issues?

For urgent issues that require attention within 24 hours: if no same-day appointments are available, call the MHS Nurse Advice Line at 800-874-2273, Option 1, or use web/video chat with a registered nurse. Visit a TRICARE-approved Urgent Care Center off base with recommendation from the MHS Nurse Advice Line.

What is the MHS GENESIS Patient Portal used for?

We strongly encourage use of the MHS GENESIS Patient Portal for non-acute healthcare needs. Message us 24/7/365 for health care needs such as referral requests, chronic condition management, medication renewals, or general health questions.

What services are provided at the Family Health Clinic?

Preventive screenings and wellness visits; minor procedures (wart/mole/skin tag removal, toenail removal, IUD insertion/removal); chronic disease management (diabetes, hypertension, asthma, etc.); medication renewals; referral renewals; overseas clearance & Exceptional Family Member Program support.

What about emergency and after-hours care?

The clinic does not provide emergency or inpatient services. In an emergency, call 911 or go to the nearest emergency room. For non-life-threatening urgent issues outside business hours, contact the MHS Nurse Advice Line at 800-874-2273, Option 1, or chat virtually at mhsnurseadviceline.com. If recommended, visit a TRICARE-approved Urgent Care Center.

How can patients contact the clinic or portal?

For additional information, communicate via the MHS GENESIS Patient Portal or call the Appointment Line. Local contact: 580-481-7082 (Appointment Line) and 580-481-5235 (Military Health System Nurse Advice Line). The nurse advice line or portal can assist with referrals, renewals, and general questions.