Family Health - Primary Care - Altus Medical Group - Tricare
Primary Care • Altus, OK • 1 (Altus Air Force Base) locations
Clinic Type
Primary Care
Address
301 N. 1st St., Building 46 Altus Air Force Base
Phone
580-481-7082
dha.ncr.j-9.mbx.intransition@health.mil
Opening Hours
Friday 7:30 a.m. to 4:30 p.m. (local clinic hours; refer to MTF Closures page for specific dates)
Telehealth
Available via MHS GENESIS Patient Portal (appointment through portal)
Emergency Care
911 or nearest ER
Services Offered
Technology & Equipment
Insurance & Payment
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MHS GENESIS Patient Portal for renewals, Appointment Line payments by phone or in person?
Languages Spoken
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FAQs
What services does the Family Health Clinic provide?
Comprehensive primary care for TRICARE Prime beneficiaries including preventive care, screening, and treatment for acute and chronic conditions.
Does the clinic provide emergency services?
The 97th Medical Group doesn’t provide emergency or inpatient services. In an emergency, call 911 or go to the nearest emergency room.
What are the hours for routine care or after-hours assistance?
Monday-Friday 7:30 a.m. to 4:30 p.m. Routine care is provided during these hours; non-life-threatening issues outside business hours can be addressed via the MHS Nurse Advice Line at 800-874-2273, Option 1, or chat virtually at mhsnurseadviceline.com.
How can I access my medical records or request referrals?
Use the MHS GENESIS Patient Portal for referral requests, chronic condition management, medication renewals, or general health questions; messages are monitored 24/7/365.
What should I do for urgent medical issues that require attention within 24 hours?
Visit a TRICARE-approved Urgent Care Center off base with a recommendation from the MHS Nurse Advice Line, or call the Nurse Advice Line for guidance.
What services are offered at the Family Health Clinic?
Routine and preventive care as well as management for acute and chronic conditions, including preventive screenings, minor procedures (wart/mole/skin tag removal, toenail removal, IUD insertion/removal), chronic disease management (diabetes, hypertension, asthma), medication renewals, and referral renewals.
How do I renew medications or referrals?
Medication Renewals and Referral Renewals can be submitted via the MHS GENESIS Patient Portal; renewals are typically processed within 72 hours.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Indeed (employee reviews): 3.0/5.0 (6)
Patients praise
- Friendly and helpful staff (reported in patient/employee testimonials)
- Supportive work environment for some staff
- Focus on patient-centered care and access at the military facility
Common complaints
- Disorganized management and operations (based on internal employee feedback)
- Workplace stress reported by staff
"The staff and doctors are very friendly and helpful. I have had a knee surgery and spinal treatment with them and I feel very comfortable."
— Emma Lawrence (Testimonial on Altus Medical Group website)"A typical day at work was stressing & overwhelming, due to the fact that you’re working at an office that has to be shared with another clinic..."
— Indeed (Employee Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Altus Medical Group and Dr. Andrew Cannestra Call for Smarter Surgical Decisions | isStories — Dec 3, 2025
- BAMC clinics currently enrolling TRICARE Prime members | Article | The United States Army — Aug 5, 2025
- BAMC clinics currently enrolling TRICARE Prime members > Joint Base San Antonio > News — Aug 6, 2025
- Walter’s Way: Transforming Primary Care > Walter Reed National Military Medical Center > Articles — Dec 29, 2025
- Dr. Richard A. Prisuta, DO - Benton, PA - Family Medicine - Book an Appointment — Jun 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
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