Northwest Physicians Group
Primary Care • Amarillo, TX
Clinic Type
Primary Care
Address
—
Phone
—
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Well Life Family Medicine): 4.6/5 stars (170 reviews)
- Birdeye (James D. Hale, MD): 4.7/5 stars (261 reviews)
- Birdeye (Northwest Physicians Group Primary Care): 4.4/5 stars (115 reviews)
- Birdeye (Amarillo STAT Care): 4.3/5 stars (194 reviews)
- Birdeye (Family Medicine Center): 4.3/5 stars (183 reviews)
- Birdeye (Panhandle Primary Care): 3.7/5 stars (35 reviews)
- Healthgrades (Dr. Bennie Chavez): 3.7/5 stars (3 reviews)
Patients praise
- Attentive, kind, and knowledgeable doctors and nurse practitioners
- Providers who listen to patient concerns and explain conditions clearly
- Staff members who are professional, friendly, and helpful
- Efficient and timely medical care in some instances
- High quality of specific clinical services like regenerative therapies or surgical triage
Common complaints
- Rude or dismissive front desk and administrative staff
- Difficulties with referral processing and coordination with specialists
- Issues with medical billing, payment tracking, and collection threats
- Long wait times in clinics and labs
- Perceived incompetence or lack of training among support staff
- Difficulty reaching offices by phone for cancellations or scheduling
"Alexis possesses an exceptional bedside manner. She is incredibly attentive, empathetic, and takes the time to listen and explain everything clearly."
— Well Life Family Medicine Review"Absolutely the WORST experience of my life. So many things happened that should not have happened, I even had another physician tell me that I had cause to file a medical malpractice lawsuit."
— James D. Hale, MD Clinic Review"I swear being rude is a requirement to be a receptionist here. I have also made $300 in payments that is not reflecting my balance... they threatened me with collections even though they’re taking money."
— Amarillo Family Physicians ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Victor L. Bravo, MD - Family Medicine Doctor in Amarillo, TX — May 14, 2026
- Dr. Sherida Suarez Dinzey, MD - Family Medicine Doctor in Amarillo, TX — May 14, 2026
- Merida Morales, Noriko, MD - High Plains Health Plan — Aug 16, 2025
- Kayla M. Williamson, ACNPC-AG — Apr 30, 2026
- Dr. Nam H. Do, MD - Internal Medicine Physician in Amarillo, TX — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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