Orthopedic Surgery in American Fork, UT - Intermountain Health

Patients praise

• High physician ratings for individual orthopedic specialists, who are frequently praised for being personable, knowledgeable, and good listeners
• Positive patient interactions with nursing staff in specific departments like Labor & Delivery and Emergency Services
• Effective coordination of care, including physical therapy and clear post-surgical recovery plans
• Efficient and timely service mentioned in various patient experiences with orthopedic surgeons

Common complaints

• Patients reported concerns with dismissive communication and a lack of clear explanations for medical conditions or treatment plans
• Dissatisfaction regarding billing transparency and confusion over separate charges for ER visits
• Occasional complaints about wait times or perceived lack of urgency in emergency and non-emergency situations
• Reports of feeling unheard when expressing pain or requesting specific care options such as surgery