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About

Beth Israel Lahey Health (BILH) is a nonprofit health system formed in 2019 by the Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It is the largest health system in Massachusetts by hospital count, with multiple locations in Massachusetts and New Hampshire. The system includes primary care, hospitals, urgent care, elder and community care, behavioral health, research and education, and affiliated services. Key facts: - Headquarters: Cambridge, MA - Areas served: Massachusetts and New Hampshire - Key person: Kevin Tabb, MD (CEO) - Annual revenue: around $4.5 billion; employees ~2,951 (as of recent data) - Notable for: networked primary care practices within the BILH system, including primary care locations and affiliated medical centers Note: The provided page emphasizes the broader BILH system rather than a specific Amesbury location. If you’re seeking details for Beth Israel Lahey Health Primary Care – Amesbury Family Medicine in Amesbury, MA, this page does not list a practice in Amesbury; you may want to search for “Amesbury Family Medicine” under BILH or check the BILH primary care directory for the exact address, clinicians, hours, and contact information.

Clinic Type

Gynecology

Address

Amesbury, MA

Phone

978-388-1400

Email

Rafael.hernandez@bilh.org

Opening Hours

Sunday Closed; Monday–Friday 8:00 am – 5:00 pm; Saturday Closed

Services Offered

  • Primary care
  • Diabetes & Endocrinology
  • Digestive Care
  • Heart & Vascular
  • Gynecology
  • Lung & Respiratory Care
  • Mental & Behavioral Health
  • Neurology & Neurosurgery
  • Orthopedics
  • Radiology & Imaging
  • Surgery
  • Urology

Insurance & Payment

Pay Bill Online - for services after Oct 26, 2024: https://mychart.bilh.org/MyChart-BILH/Billing/GuestPay/PayasGuest, Pay Bill Online - for services on/before Oct 25, 2024: https://payment.patient.athenahealth.com/statement/?err=23

Languages Spoken

FAQs

What services are offered at Beth Israel Lahey Health Primary Care – Amesbury Family Medicine?

Comprehensive primary care services across your lifecycle with a team-based approach; specialty areas include Diabetes & Endocrinology, Digestive Care, Heart & Vascular, Gynecology, Lung & Respiratory Care, Mental & Behavioral Health, Neurology & Neurosurgery, Orthopedics, Radiology & Imaging, Surgery, Urology, among others.

Awards & Accreditations

  • WE CARE Award (BILH Primary Care)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: Vitals ratings for specific providers ranged from 2.8 to 2.9 out of 5 stars (11 reviews on Yelp)
  • BestProsInTown: Generally favorable but mixed feedback across different review platforms (8 reviews (BestProsInTown))

Patients praise

  • Appreciation for specific providers such as Dr. Lopes and NP Andi McKenna
  • Reports of attentive and responsive care from medical staff
  • Efficiency of some clinical staff members, including medical assistants
  • Positive experiences with getting timely appointments for some patients

Common complaints

  • Difficulties with phone access and centralized call center service
  • Issues with appointment scheduling and rescheduling without notification
  • Concerns regarding professionalism and bedside manner of certain providers
  • Frustration with prescription management and accessibility to care

"Dr. Lopes has been my primary care doctor since 2014. She is truly amazing and provides exceptional care. I have also seen NP Andi McKenna and she is very thorough. Excellent practice!"

Patient review via LocalityBiz

"I would rate 0 if I could. I used to love this office... Until the last year or so it's impossible to even get through on the phone. They are now outsourcing their calls through a call center... I am so disappointed and offended that I was not even contacted about my own care and decisions were made for me without my permission."

Patient review via LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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