Beth Israel Lahey Health Primary Care – Amesbury Family Medicine
Retail Clinic • Amesbury, MA • Since 2019
About
Beth Israel Lahey Health (BILH) is a nonprofit health system formed in 2019 by the Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It is the largest health system in Massachusetts by hospital count, with multiple locations in Massachusetts and New Hampshire. The system includes primary care, hospitals, urgent care, elder and community care, behavioral health, research and education, and affiliated services. Key facts: - Headquarters: Cambridge, MA - Areas served: Massachusetts and New Hampshire - Key person: Kevin Tabb, MD (CEO) - Annual revenue: around $4.5 billion; employees ~2,951 (as of recent data) - Notable for: networked primary care practices within the BILH system, including primary care locations and affiliated medical centers Note: The provided page emphasizes the broader BILH system rather than a specific Amesbury location. If you’re seeking details for Beth Israel Lahey Health Primary Care – Amesbury Family Medicine in Amesbury, MA, this page does not list a practice in Amesbury; you may want to search for “Amesbury Family Medicine” under BILH or check the BILH primary care directory for the exact address, clinicians, hours, and contact information.
Clinic Type
Retail Clinic
Address
2 Goddard Avenue, Amesbury, MA 01913
Phone
978-388-1400
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday 8:00 am – 5:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 5:00 pm; Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:00 pm; Saturday Closed
Telehealth
Not specified
Services Offered
Insurance & Payment
—
Pay Bill Online
Languages Spoken
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FAQs
What services do you provide?
We offer comprehensive primary care services across your lifecycle with a team-based approach.
How often should I see my PCP?
You should see your primary care provider once a year for your annual check-up; additional visits may be needed for medical issues.
How do I pay my bill online?
For services after October 26, 2024, pay here: https://mychart.bilh.org/MyChart-BILH/Billing/GuestPay/PayasGuest; for services on or before October 25, 2024, pay here: https://payment.patient.athenahealth.com/statement/?err=23.
How can I access the patient portal?
You can access the patient portal at https://bilh.org/patient-portal or https://mychart.bilh.org.
How do I get referrals to specialists?
If you need a specialist, please first call your PCP, as they may need to see you prior to referring you to the specialist.
Is there a way to nominate staff for WE CARE awards?
Yes, nominations are accepted on a rolling basis and awards are presented quarterly; complete a form for each nominee.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 11 reviews on Yelp (rating not explicitly summarized as a score, but context implies mixed) (11)
- LocalityBiz/BestProsInTown aggregates: 4.2/5 stars (approximate) (8 reviews on BestProsInTown)
Patients praise
- doctors and nurse practitioners described as attentive and thorough
- praise for office staff efficiency and professionalism
- accessibility for timely or unexpected appointments noted by some patients
Common complaints
- reports of unprofessionalism and rude behavior
- complaints about difficulty with appointment access or PCP availability
- occasional dissatisfaction with medical care or diagnosis quality
"Dr. Lopes has been my primary care doctor since 2014. She is truly amazing and provides exceptional care. I have also seen NP Andi McKenna and she is very thorough. Excellent practice!"
— LocalityBiz review"Pcp refused to treat me, diagnosed me with stuff I've never had, made some uncomfortable comments about an assault I've experienced, and was incredibly rude during our last meeting"
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Debra Wong, NP - Nurse Practitioner in South Hamilton, MA — May 14, 2026
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- Elizabeth Baldino – Stoneham, MA | Family Nurse Practitioner — Feb 10, 2026
- Blue Cross Medicare Advantage change hits Beth Israel patients — Oct 3, 2025
- Dr. Jessica R Schoonmaker, MD - Newburyport, MA - Internal Medicine — May 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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