Beth Israel Lahey Health Primary Care – Park Street
Internal Medicine • Andover, MA • Since 2019
About
Beth Israel Lahey Health Primary Care – Park Street Andover is part of the non-profit Beth Israel Lahey Health (BILH) integrated health system based in Cambridge, MA. The Park Street Andover location offers primary care services as part of BILH’s network of 13 locations, which includes hospitals, urgent care, behavioral health, and other health services. BILH was formed in 2019 through a merger led by Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center and is one of Massachusetts’ largest health systems.
Clinic Type
Internal Medicine
Address
63 Park Street, Andover, MA 01810
Phone
978-409-1137
BILHDigitalHealth@BILH.org
Opening Hours
Sunday Closed; Monday 8:00 am – 5:00 pm; Tuesday 8:00 am – 5:00 pm; Wednesday 8:00 am – 5:00 pm; Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 5:00 pm; Saturday Closed
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Pay Bill Online, Online payment
Languages Spoken
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FAQs
What are the hours of operation?
Hours of Operation: Sunday Closed; Monday–Friday 8:00 am – 5:00 pm; Saturday Closed. Phone hours are Monday–Friday, 7:30 am - 4:30 pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals: 4.5/5 (for specific providers listed) (25 reviews on BestProsInTown)
Patients praise
- High praise for individual physicians, specifically Dr. Saindon and Dr. Kantas
- Providers are described as inquisitive, thorough, and attentive to patient needs
- Some patients report positive experiences with check-in processes and overall clinical care
Common complaints
- Difficulty with administrative staff responsiveness and professionalism
- Long wait times for return calls and appointments
- Frustration regarding office management and understaffing issues
"Both doctors are great, inquisitive and go on the search for answers. They take the time to do it right."
— LocalityBiz review"Office staff is very unprofessional... Rose is rude and seems to care less if you become a patient in their office."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- Mass General, Beth Israel vie for primary care market — Nov 24, 2025
- Debra Wong, NP - Nurse Practitioner in South Hamilton, MA — May 14, 2026
- Beth Israel poaches at least 18 Mass General Brigham doctors — Nov 24, 2025
Information sourced from the clinic's website as of July 11, 2026.
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