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About

Trinity Health Probility Physical Therapy (Westgate Ann Arbor) is part of a nonprofit physical therapy network operating 21 clinics across Washtenaw, Wayne, Livingston, and Lenawee counties. The organization offers comprehensive therapy services, including physical therapy, pelvic health, occupational therapy, hand therapy, pediatric therapy (PT/OT/Speech), and a balance program. Headquartered in Ypsilanti, MI, Probility PT has four offices in Michigan, with services delivered under Trinity Health Michigan. Contact: probilityinfo@stjoeshealth.org or 1-616-685-5000 / +1 734 712 0300.

Clinic Type

Physical Therapy

Address

2577 Jackson Ave, Ann Arbor, MI 48103

Phone

1-844-237-3627

Email

Opening Hours

7:00am - 6:30pm

Services Offered

  • Physical therapy
  • Orthopedic rehabilitation
  • Manual therapy
  • One-on-one care
  • Better Balance Program
  • TMJ Dysfunction
  • Scoliosis
  • Athlete and running injuries
  • Foot rehabilitation including custom orthotics
  • Post-surgical and post-total joint replacement rehabilitation

Team

  • Will Wakefield — PT, DPT, CIMT
  • Richard Chaperon — PT, MSPT, CIMT
  • Casey Joling — PTA
  • Jessica Phillips — PTA
  • Becky Peshkin — PT, DPT, CIMT
  • Dan Phelps — PT, DPT, CMIT, C-IDN, Clinic Director
  • Christian Hoban — PT, DPT, CIMT, TPI

Insurance & Payment

Languages Spoken

FAQs

What are the clinic hours?

Mon-Fri: 7:00am–6:30pm; Sat-Sun: Closed.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Brand-level): 3.7/5 stars (49 reviews)
  • Yahoo Local (General Probility): 4.0/5 stars (64 reviews)

Patients praise

  • Patients frequently praised the friendly, professional, and welcoming staff.
  • Many reported successful rehabilitation outcomes, particularly for post-surgical recovery and orthopedic issues.
  • The clinic is noted for having a clean and well-maintained environment.
  • Structured, team-based exercise programs are appreciated by many for their focus on goal-oriented recovery.

Common complaints

  • Some patients reported feeling rushed or that their physical therapists did not provide sufficient explanations for treatments.
  • Concerns about being passed between different staff members for exercises during a single appointment rather than working with one primary therapist.
  • Discomfort with the open-floor layout of the clinic, which some felt lacked privacy.
  • Occasional dissatisfaction with the effectiveness of specific treatment plans or the perceived quality of care.

"I recently completed 2 months of PT at Probility Westgate following right knee replacement... Will Wakefield and the entire Probility team... were all excellent. The desired outcomes... were achieved."

Birdeye

"I dislike the way you are passed off to different people for the exercise part at every appointment. I would rather deal with 1 person... I also don't like the big open room feeling where you get to know everyone else's problems and they become aware of yours."

Birdeye

"Every time I would ask my PT what she was doing or why, she barely explained it and jumped right back into conversation. I also felt like she rushed through things a few times... All around, nice place and good staff, but slightly dismissive/uninformative to the patients."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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