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About

Summary: The Methodist Hospital of Southern California (now USC Arcadia Hospital) is a nonprofit hospital in Arcadia, California. It has a 348-bed capacity, serves the central San Gabriel Valley, and emphasizes holistic patient care (emotional/spiritual and physical needs). The facility is part of USC Keck Medicine and is headquartered at 300 W. Huntington Drive, Arcadia, CA 91007, with additional presence in the area. Contact: info@methodisthospital.org; phone: 888-388-2838 or 626-898-8890. The organization has about 198 employees (down slightly year over year).

Clinic Type

Orthopedics

Address

488 E. Santa Clara St., Suite 101, Arcadia, CA 91006

Phone

(626) 574-2710

Email

pfscustomerservice@med.usc.edu

Opening Hours

Hours Open - until 4:30 PM

Telehealth

Telehealth appointments are available.

Emergency Care

Call 911 or go to the nearest emergency room.

Services Offered

  • Orthopedics

Insurance & Payment

  • Most insurance plans
  • Most insurance plans (unspecified)

To confirm whether your specific insurance is accepted, call (818) 952-4730 or visit the insurance page.

Online Bill Pay, Customer Service for billing questions

Languages Spoken

FAQs

What should I bring with me when I come to the clinic?

Bring your ID and insurance information.

What if I need to make an appointment or inquire about a bill?

Please contact the Customer Service Department at (855) 532-5729. Additionally, Keck Medicine of USC offers an Online Bill Pay service for your convenience.

What insurance plans do you accept?

Keck Medicine of USC accepts most insurance plans. To confirm whether your specific insurance is accepted, please call (818) 952-4730 or visit our insurance page.

What should I do if I experience a medical emergency after I get home?

Call 911 or go to the nearest emergency room.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Zocdoc (for Dr. Alan Lee): 4.94/5 (16 reviews)
  • U.S. News & World Report (aggregate patient experience): 4.2 - 5/5 (62 reviews)

Patients praise

  • Attentive and compassionate care
  • Knowledgeable and expert physicians
  • Professional and friendly staff
  • Comfortable and efficient office environment
  • Effective shared decision-making process

Common complaints

  • While generally positive, some patient feedback mentions standard office interaction aspects; there are no major, widespread negative themes or complaints identified in the provided sources.

"I had a really great experience being seen by Dr. Lee. He was very attentive and listened to my issue and seemed very compassionate and was very knowledgeable. His mannerisms put me at ease and I felt very comfortable being seen by him, and his staff. His office and practice has set the bar very high."

Zocdoc patient review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Arcadia, CA·Orthopedics

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Arcadia, CA·Orthopedics

Summary: The Arcadia location for Congress Orthopaedic Associates (Congress Medical Ctr) is part of the Pasadena/Arcadia pair serving Los Angeles County and the San Gabriel Valley. The organization operates three US offices (one in Lake Worth, FL; two in Pasadena, CA including 800 S Raymond Ave in Pasadena) but the provided highlights list Arcadia as a service area. They focus on orthopaedic care, patient education, and research, with a history of private ownership, modest staff (9 employees), and a basic online presence (monthly visits ~4.4k; top country United States). If you are seeking Arcadia-specific details (address, hours, services), this page confirms general affiliation but does not list a distinct Arcadia office address or hours. For precise Arcadia offerings, contact numbers or appointment options, consider reaching out to their Pasadena offices or the main contacts listed.

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