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Clinic Type

Plastic & Reconstructive Surgery

Address

VHC Health Outpatient Pavilion, 1851 Mason Drive, Arlington, VA 22207 (Arlington, VA 22207)

Phone

703.717.4296

Email

patientexperience@vhchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Plastic and reconstructive surgery
  • Breast reconstruction
  • Facelift (SMAS-based techniques)
  • Reconstructive surgery for congenital, traumatic, and tumor-related conditions
  • Cosmetic body, face, and breast surgical treatments

Technology & Equipment

  • modern surgical techniques
  • SMAS (superficial musculoaponeurotic system) focused facelift

Insurance & Payment

Languages Spoken

FAQs

What should I expect from VHC Health plastic surgeons?

Board-certified surgeons provide safe, innovative care with natural-looking results and up-to-date techniques.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • VHC Health / WebMD / Healthgrades: 5.0/5 (49 / 7 / 13 reviews (respectively))
  • RealSelf: 4.9/5 (965 reviews)
  • Vitals: Not explicitly stated (overwhelmingly positive) (187 reviews)
  • FindaTopDoc: 5.0/5 (61 reviews)
  • Center for Plastic Surgery website: 4.9/5 (109 reviews)

Patients praise

  • High level of professionalism and surgical skill
  • Effective communication and thorough explanations of procedures
  • Friendly, caring, and attentive bedside manner
  • High patient satisfaction with aesthetic results and post-operative outcomes
  • Efficient and supportive office staff experiences

Common complaints

  • Concerns regarding bedside manner, empathy, and listening skills from some patients
  • Complaints about office staff professionalism, communication, and responsiveness
  • Negative experiences regarding consultation fees and cancellations

"I felt comfortable from start... I recommend a consult with Dr. Richards if you’re thinking about a procedure!"

RealSelf review of Dr. Franklin D. Richards

"Dr. Nguyen is outstanding - expert, calm, approachable, compassionate... I felt completely reassured after meeting with her."

Healthgrades review of Dr. Marilyn Nguyen

"If you want caring doctors and office staff that give you empathy, walk away now! ... The staff doesn't care how scared you are. The doctor doesn't listen to your wishes."

WebMD review of Dr. Ping Song (negative experience)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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