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About

PrimaryPlus is a nonprofit Federally Qualified Health Center network based in Vanceburg, KY, operating since 1983. It provides comprehensive, affordable primary care and related services across its 3 offices in northeastern Kentucky. Key offerings include primary care for the entire family, dental, pharmacy, women’s health, and counseling, with on-site pharmacies and a focus on accessible care close to home. The organization emphasizes friendly providers, a broad service range, and affordable payment options. Contact: 877-796-3029; info@primaryplus.net. Locations: 211 KY 59, Vanceburg, KY 41179 (HQ) and additional sites in Vanceburg.

Clinic Type

Cardiology

Address

432 16th St., Ashland, KY 41101 (Main entrance on 17th St; pediatric entrance on 16th St)

Phone

Pediatric Phone: 606-833-6750; Pharmacy Phone: 606-385-2081

Email

info@primaryplus.net

Opening Hours

Monday-Thursday: 8:00 AM to 6:00 PM; Friday: 8:00 AM to 5:00 PM (Pharmacy: Monday-Thursday 8:30 AM to 6:00 PM, Friday 8:30 AM to 5:00 PM)

Emergency Care

If emergency and offices are closed, call 911 or go to nearest emergency room. KDMC 606-408-4000

Services Offered

  • Primary Care
  • OB-GYN
  • Dental
  • Counseling
  • Pharmacy
  • Pediatrics
  • School-Based Health Services
  • Patient-Centered Medical Home
  • Affordable Care Programs
  • Medical Specialties
  • Extended Services

Technology & Equipment

  • X-ray
  • Ultrasound
  • WeCare® program
  • Pediatric entrance on 16th St
  • Main entrance on 17th St

Insurance & Payment

  • Most insurance
  • Medicare
  • Kentucky Medicaid
  • OH Medicaid (CareSource & Molina)

Sliding fee scale available for those with no insurance or underinsured; discount up to 75% based on application approval.

Sliding scale, Billing through insurance, Cash/credit/debit (as applicable)

Languages Spoken

—

Current Offers

WeCare program

FAQs

Pediatric Entrance location?

Pediatric entrance on 16th St.

Main entrance location?

Main entrance on 17th St.

What services expanded in 2019 move?

X-ray, ultrasound, on-site pharmacy, additional exam rooms; pediatric team added in 2020.

What is WeCare program?

WeCare program with team approach to chronic disease management.

What to do after hours?

After-hours call for prenatal: 606-408-2152; after-hours for family health: 606-324-0128; pediatric after-hours: 606-833-6750.

Phone numbers?

Pediatric: 606-833-6750; Pharmacy: 606-385-2081; Fax: 844-463-3068

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (PrimaryPlus-Ashland): 4.3 star rating (61 reviews)
  • Birdeye (PrimaryPlus-Ashland Pharmacy): 5.0 star rating (3 reviews)
  • LocalityBiz: Multiple reviews include both 5-star and 1-star examples (stars shown in snippets) (Not stated)
  • Wheree.com: Rating not shown in provided snippet (Not stated)

Patients praise

  • Attentive/friendly staff and good patient service quality
  • Clean facility and helpful answers
  • Some providers are described as understanding and making patients feel comfortable
  • Pharmacy specifically described as friendly and convenient (helpful, delivers to your door)

Common complaints

  • Dissatisfaction with mental health doctor leading to concern about treatment fit
  • Medication-related complaints (abrupt stop causing withdrawal; no weaning noted) and lack of follow-up responsiveness
  • Perceived lack of knowledge/ability from a nurse practitioner and disrespect/short interactions

"“Amazing staff with prompt return calls and or recommendations for outside care.”"

— localitybiz.com review snippet

"“Would have given 5 stars but was very disappointed with mental health doctor, something just didn't click, and many have said this.”"

— localitybiz.com review snippet

"“They prescribe you a medication for mental health and then abruptly stop it knowing it causes severe withdrawals not even telling you to wean off it… I’ve sent messages trying to get ahold of my doctor and haven’t heard a thing back.”"

— localitybiz.com review snippet

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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