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About

MaineGeneral Health is a nonprofit health system based in Augusta, Maine, with a mission to enhance the health of the greater Kennebec Valley. It is a major healthcare provider in central Maine, employing about 5,000 people and operating multiple facilities, including MaineGeneral Medical Center in Augusta. For specifics on occupational medicine programs, locations, and appointment options, contact MaineGeneral Health at 207-626-1000 or visit mainegeneral.org.

Clinic Type

Occupational Medicine

Address

Augusta and Waterville, Maine (Occupational Medicine locations)

Phone

Augusta: (207) 621-7550; Waterville: (207) 872-4260

Email

smart@mainegeneral.org

Opening Hours

Augusta: 7:30 a.m. – 4:30 p.m. (Hours for Waterville: 7:30 a.m. – 4:00 p.m.; Telehealth available)

Telehealth

Available

Emergency Care

Access to 24-hour care through MaineGeneral Medical Center emergency departments in Augusta and Waterville

Services Offered

  • Work-related injury visits
  • Fit for duty exams
  • Pre-placement exams
  • Regulatory exams
  • Surveillance exams
  • Telehealth
  • Travel medicine
  • Audiology
  • Drug and alcohol testing
  • Immunizations
  • Respirator fit testing
  • Spirometry
  • Venipuncture
  • Drug and Alcohol Testing Consortium Services
  • Ergonomics
  • Health Promotion and Wellness
  • Wellness programs for employers
  • Onsite options (call for info)

Technology & Equipment

  • Electronic M-1 practitioner reporting
  • state-of-the-art software for case management and employer reporting
  • hospital-based program with access to specialists and diagnostics

Insurance & Payment

—

In-house payroll/credit options not specified

Languages Spoken

  • English

FAQs

What are your hours and locations?

Workplace Health is open Monday through Friday at Augusta from 7:30 a.m. to 4:30 p.m. and Waterville from 7:30 a.m. to 4 p.m. MaineGeneral's Emergency Departments will see work-related injuries after hours and on weekends.

Where will the bill for services be sent?

For workers' compensation injuries and illnesses, medical service bills will be sent to your company's workers' compensation insurance carrier. For pre-placement, Department of Transportation or other medical surveillance physicals, drug screens and on-site services, the company will be billed directly with an itemized invoice.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (general facility): 2.0 stars (21 reviews)
  • HospitalStats.org (general hospital): Average

Patients praise

  • Some staff noted as friendly, helpful, and informative
  • Facilities generally perceived as clean
  • Some practitioners receive positive satisfaction ratings online

Common complaints

  • Reports of slow staff response times and difficulty receiving assistance when requested
  • Complaints regarding communication issues and lack of engagement from some staff members
  • Anecdotal reports of perceived incompetence or inadequate diagnostic follow-up in hospital settings

"The staff was very friendly, helpful, and informative. She took my complaint and advised of the follow-up steps I should expect."

— Yelp Reviewer

"I waited 4 hours at 11pm at night... [and] when they came back asked if I was any better, I told them no and they discharged me... never go here unless you want to die."

— LocalityBiz Reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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