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Express Care at MaineGeneral Health in Augusta offers urgent, walk-in medical care for non-emergency conditions. Provided by MaineGeneral Express Care, it delivers timely access to a clinician without an appointment, with extended hours and quick treatment for common ailments, minor injuries, and illnesses. Locations include Augusta, ME, with services designed to offer faster alternatives to urgent care or emergency department visits within the MaineGeneral Health system. For precise hours, services, and wait times, check the MaineGeneral Express Care page or contact their line.

Clinic Type

Urgent Care

Address

Augusta Enterprise Drive? (See list); actual listed locations: Augusta - 15 Enterprise Drive (West Entrance, 2nd floor); Gardiner - 5 Central Maine Crossing (co-located with Gardiner Family Medicine, Imaging, Lab and MaineGeneral Orthopaedics); Waterville - 211 Main Street (co-located with Elmwood Primary Care)

Phone

Augusta: (207) 621-8880; Gardiner: (207) 588-3530; Waterville: (207) 877-3450

Email

smart@mainegeneral.org

Opening Hours

Express Care Hours: Monday-Friday 8 a.m.–7:30 p.m.; Saturday-Sunday 8 a.m.–5 p.m.; Holidays: same as weekends; closed only on Thanksgiving Day and Christmas Day

Telehealth

MaineGeneral eCare available at Augusta and Gardiner clinic sites

Emergency Care

Non-emergency care provided; not an Emergency Department

Services Offered

  • Express Care
  • Urgent Care
  • eCare (MaineGeneral eCare)
  • Primary care referrals
  • Coordination of care
  • Lab work and X-rays referrals
  • Imaging referrals

Technology & Equipment

  • Electronic Medical Records access
  • eCare available via smartphone/computer
  • Imaging and Lab coordination

Insurance & Payment

We bill all insurances but require that co-pays and co-insurance be paid at the time of service.

Credit card, Debit card, Personal check, Cash

Languages Spoken

FAQs

What is MaineGeneral Express Care?

Urgent care option for non-emergency care with walk-ins welcome.

Where are the Express Care locations?

Augusta, Gardiner, and Waterville with specific addresses listed.

Come to MaineGeneral Express Care if you:

Need non-emergency care; cannot see your primary care clinician; don't have a primary care clinician - we'll treat you and help you find one

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MaineGeneral Health official website: 4.6 - 4.7 out of 5 stars (6,379 ratings)

Patients praise

  • Efficient, quick service for many patients
  • Kind, compassionate, and attentive staff/providers reported by several patients
  • Generally positive experiences from check-in to care plan completion
  • High overall aggregate patient satisfaction rating on official channels

Common complaints

  • Perceived dismissiveness or lack of thorough assessment by providers
  • Errors with prescription pharmacy routing
  • Long wait times for some services (e.g., imaging/CT scans)
  • Frustration over billing/insurance requirements for uninsured patients
  • Issues with communication/notification of test results

"I always receive great care from the health care providers and staff on duty whenever I visit Express Care."

MaineGeneral Health official website

"The doctor was rude and condescending and had zero bed side manner. I won't be returning."

LocalityBiz reviews

"The Provider I had was amazing and I specifically want to call her out as an exceptional staff member. I am a Local Provider as well. Unfortunately the girl signing me in screamed at me... Your NP made up for it with her great service after the fact."

MaineGeneral Health patient survey response

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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