Primary Care in Aurora/Fox Valley - Rush University Medical Center
Primary Care • Aurora, IL • multiple locations locations
Clinic Type
Primary Care
Address
Locations in Aurora, Oswego, Sugar Grove, and Yorkville, IL
Phone
8883527874
Sankofa@rush.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Video visits offered
Services Offered
Insurance & Payment
—
Languages Spoken
—
Current Offers
Free "meet and greet" appointments — null
FAQs
What primary care services are offered?
Annual exams and preventive screenings; disease diagnosis and management; same-day appointments sometimes available; kid-friendly care; video visits; meet-and-greet appointments for new pediatric patients.
Where are Rush primary care locations in Aurora/Fox Valley?
Aurora, Oswego, Sugar Grove, and Yorkville
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades / Illinois Hospital Report Card: 71% (hospital recommendation rate)
- U.S. News & World Report: 3 out of 5 stars (patient experience score)
- Third-party review sites (Apple Maps, Yelp, Postcard, etc.): Generally low (averaging ~2.1 to 2.5 stars across various platforms)
Patients praise
- Recognition for patient experience, including being named for an Outstanding Patient Experience Award in some reporting
- Some patients report positive, attentive experiences with specific providers who take time to explain options
- Efficient appointment scheduling mentioned by some patients for primary care services
Common complaints
- Reports of unprofessional, cruel, or dismissive staff behavior towards patients
- Complaints regarding misdiagnosis or lack of thoroughness in medical examinations
- Specific grievances about administrative issues, such as billing complications and lack of follow-up
- Concerns over long wait times or inadequate attention during emergencies
- Issues regarding patient privacy and confidentiality mentioned in some accounts
"Dr. Milani takes all the time you need, I never feel rushed. He makes sure you understand the problem and what your options are going forward."
— Yelp user review"Staff is very cruel and unprofessional, overheard them laughing at/making fun of patients within the hospital."
— Apple Maps user review"I've waited over three months for my bill from this company, I have called more than five times. Every time I call they tell me that they have placed the bill in the mail... Very few us to release me of the billing person... Most unprofessional medical facility I am ever seen!"
— Trustburn user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Justine Lim, PA - Physician Assistant in Sugar Grove, IL — May 14, 2026
- Dr. Rasa L. Kedainis, MD - Internal Medicine Physician in Batavia, IL — May 14, 2026
- RCA relocates Open Door Clinic to the Rush Copley campus in Aurora, IL. - Resource Commercial Advisors — Oct 31, 2025
- UChicago Medicine AdventHealth expands access to comprehensive family primary care in Carol Stream and Bloomingdale with Dr. Rishikesh Savaliya | AdventHealth News and Stories — Jan 4, 2026
- Rush Partners with Amazon One Medical on Care Access | AHA — Jan 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
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