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About

Austin Gastroenterology (AG) is a private, physician-led medical practice and Central Texas’s largest group of board-certified gastroenterologists. Founded in 2000 and headquartered in Austin, TX, AG employs about 55 staff and operates three Austin offices, offering diagnosis, treatment, and prevention of gastrointestinal diseases across the region (Georgetown to Kyle). The practice features over 35 board-certified gastroenterologists serving the Austin area, including the Shoal Creek and Waterford Centre locations. Contact: 1-512-420-0186. Website: austingastro.com.

Clinic Type

Gastroenterology

Address

9211 Waterford Centre Blvd, 200, Austin, TX 78758, US

Phone

(512) 448-4588

Email

PortalManager@austingastro.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

FAQs

What is an upper endoscopy used for?

An upper endoscopy is a versatile medical procedure used to diagnose and treat problems in the upper digestive system.

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Brand Page): 3.0/5.0 (567 total reviews)
  • Birdeye (Aggregate): 4.7/5.0 (343 reviews)

Patients praise

  • Informative and kind staff/physicians
  • Professional and thorough medical care
  • Compassionate bedside manner reported by some patients
  • High satisfaction with specific physicians (e.g., Dr. Godell, Julie Neighbors)

Common complaints

  • Long wait times
  • Difficulties with billing and administrative transparency
  • Perceived impersonal service ("just a number")
  • Issues with scheduling systems and communication technology
  • Dissatisfaction with patient-doctor communication regarding specific concerns

"Basically a monopoly-and they run like a government office. Long wait times, you're just a number, rude staff, antiquated technology."

Yelp Review

"This doctor's office is very dishonest with the cost of the procedure and patient responsibility. Had a procedure done with them at the beginning of March had to pay almost $3,000 up front and they made it seem like that was my cost."

Yelp Review

"I cannot recommend Julie Neighbors enough. She is always friendly, thorough, and willing to discuss my condition at length. She shows a genuine concern for my well-being, which I greatly appreciate."

Birdeye Review (Google)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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