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Clinic Type

Neurology

Address

1601 Trinity St Stop 804, Austin, TX 78712 (Ascension Seton Infusion Center / Ascension Medical Group Seton Neurology locations shown in listing)

Phone

(512) 324-7863

Email

careers@ascension.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Video visits available

Emergency Care

If you are experiencing a life-threatening emergency, call 911 or go directly to the ER.

Services Offered

Team

  • Alan S Nova, DO — DO, Neurology (from listing)

Insurance & Payment

Languages Spoken

FAQs

What are the patient appointment options?

Call for appointment

Do you offer video visits?

Video visits available

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregate of Google reviews): 4.4/5 stars (285 reviews)
  • Birdeye (Google reviews) for a specific office location: 5.0/5 stars (19 reviews)
  • Healthgrades (for Dr. Andrew Collins): 4.8/5 stars (26 reviews)

Patients praise

  • Patients often praise specific neurologists for being caring, knowledgeable, and effective communicators
  • Some find the office staff professional and the practice environments efficient with convenient parking
  • High likelihood of recommendation and positive feedback for individual providers who take time to listen to patients

Common complaints

  • Concerns regarding administrative and billing processes, such as unexpected charges or difficulties with insurance/prior authorizations
  • Inconsistent experiences with provider attentiveness and depth of diagnosis during office visits
  • General patient frustration with broader Ascension Seton facility interactions, particularly related to ER or hospital experiences

"Dr. Collins is a really great neurologist in Kyle, Texas. I have seen at least 5 neurologists in my life and I think he’s by far the best! I was able to get into see him quickly after a hospital stay and he actually listened to me and showed a genuine concern about me."

Healthgrades

"I scheduled an appointment and called to ask how much it would cost, I was told because it was an initial consultation there would be no charge. Awesome... Then a claim for a “60+ minute office visit” pops up on my insurance for $629!"

Birdeye

"I asked her what she thought my excruciating burning pain in toe was stemming from if it wasn’t neuropathy — to which she shrugged her shoulders and replied: “I don’t know. I’m a nerve doctor”."

WebMD

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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