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Clinic Type

Primary Care

Address

Banner Health Center, 1800 N Civic Sq Ste 220, Goodyear, AZ 85395; Banner Health Center, 9780 South Estrella Parkway, Goodyear, AZ 85339

Phone

623-474-8370 / 623-474-8101

Email

Privacy@BannerHealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Rommel Mesola — MD
  • Randi Herman — FNP
  • Thomas Pena, Jr. — DO
  • Carmencita Medalle — FNP
  • Nathan Tholl — MD
  • Minkyung Choi — FNP
  • JaLisa Zinn — FNP
  • Esther Burns — FNP
  • Ginger Akins — FNP

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Steven Sumpter): 4.6/5 stars (56 reviews)
  • Healthgrades (Dr. Bill Evans): 4.7/5 stars (87 reviews)
  • Healthgrades (Megan Bermudez, FNP-C): 4.9/5 stars (9 reviews)

Patients praise

  • Thoroughness in reviewing medical history and condition explanations
  • Compassionate and friendly bedside manner
  • Effective referrals to specialists
  • Professional and knowledgeable staff support
  • Responsiveness to patient portal messages

Common complaints

  • Feeling rushed during appointments
  • Dismissive behavior from providers
  • Communication issues and feeling unheard
  • Scheduling difficulties including unexpected cancellations and long wait times

"I felt completely dismissed and unheard. I have a lot of health issues and see a lot of doctors and I have never cried after an appointment, but I did after this one."

Patient review of Dr. Steven Sumpter

"I was SO pleased with my FNP and how much time she took to patiently answer all my questions! I am so pleased with coming here."

Patient review of Megan Bermudez, FNP-C

"Dr Evans takes all [information] and then orders tests, medications, and [gives] an explanation of your condition."

Patient review of Dr. Bill Evans

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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