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Northern Light Family Medicine and Residency

Family Medicine • Bangor, ME

About

Northern Light Family Medicine and Residency in Bangor is part of Northern Light Eastern Maine Medical Center, a nonprofit hospital system based in Bangor, Maine. The center provides primary care services and is supported by a large network of physicians (their staff includes over 450 physicians across the system). EMMC serves central, eastern, and northern Maine and operates as a Level II trauma center focused on patient safety, quality care, and community health. Key contact: 207-973-7000. Main campus: 489 State Street, Bangor, ME 04402.

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Clinic Type

Family Medicine

Address

895 Union Street Northern Light Health Center - Union Street, Suite 12 Bangor, ME 04401-3054

Phone

207-973-7979

Email

hrservicecenter@northernlight.org

Opening Hours

8 am - 5 pm

Website

https://northernlighthealth.org/Our-System/Eastern-Maine-Medical-Center/Locations/Family-Medicine

Services Offered

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Insurance & Payment

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Languages Spoken

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FAQs

How can I contact Northern Light Family Medicine and Residency?

Note: Please do not use this form to send patient information. Your private health information (PHI) is confidential and should only be discussed with your provider. Please call 207-973-7979 or send message via Patient Portal if patient related.

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What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (aggregating Google reviews): 3.2/5 stars (20 reviews)
BestProsInTown: Not explicitly stated (consensus mentioned) (51 reviews)

Patients praise

compassionate and supportive staff
attentive and caring doctors who take time to listen
efficient appointment scheduling for some patients
welcoming environment and a strong sense of community

Common complaints

reports of slow front office staff and poor customer service
concerns regarding long hold times and lack of urgency
some patients report feeling unheard by providers, particularly newer or student providers
individual negative accounts regarding bedside manner, perceived bias, or clinical judgment errors

"While the doctors and nurses, especially Nurse Sasha, are praised, the front office staff can be slow and lack customer service skills. Patients face long hold times and a lack of urgency..."

— BestProsInTown

"Ive been allotted a newer student provider, and i'm feeling very un-easy about not getting my needs met. I'm not feeling heard, and I'm having to go to walk in care to get my immediate needs met."

— Birdeye/Google Reviews

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].