Pain Management | Conditions & Treatments | URochester ...
Pain Management • Batavia, NY • 15 locations locations
About
Summary: The University of Rochester Medical Center (URMC) is a private, nonprofit academic health system based in Rochester, NY, combining education, research, and world-class patient care. It offers extensive healthcare services, including virtual care, emergency and urgent care, and cancer treatment through the Wilmot Cancer Institute. The system operates across multiple facilities with about 5,641 employees and a broad reach in education and clinical care. For Pain Management, URMC provides specialty outpatient and inpatient services as part of its comprehensive medical care offerings, supported by a network of hospitals, research centers, and health services in Rochester and beyond. If you’re looking for Batavia-specific pain management options, URMC’s presence in the region and network of clinics may include affiliated services or referrals, but the page highlights URMC as the primary hub for advanced pain management within its academic health system. For precise programs, schedules, and locations, contact URMC via info@urmc.rochester.edu or +1 585-275-3361.
Clinic Type
Pain Management
Address
2180 Empire Boulevard, Webster, NY 14580
Phone
(585) 276-4663
webmaster@urmc.rochester.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What services does the Pain Treatment Center offer?
The center offers a holistic approach including interventional, medical, rehabilitative, and psychological pain management, with on-site acupuncture.
Do doctors have fellowship training?
Yes, doctors are fellowship trained—the highest level of education available.
Where are the Pain Management locations?
Multiple locations in the Rochester metropolitan area, including Home Healthcare - Webster (2180 Empire Boulevard Webster, NY 14580) and other affiliated sites.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Sharecare (Dr. Simer Singh): 2.0/5 stars (31 ratings (Sharecare))
- WebMD (Bonnie Dugan, NP): 2.0/5 stars (5 ratings (WebMD))
- Birdeye: 3.6/5 stars (20 ratings (UR Medicine Primary Care Batavia))
Patients praise
- Some patients report positive interactions with specific providers or staff described as thorough and attentive
- Integration with the broader UR Medicine hospital system providing access to additional resources
Common complaints
- Reports of dismissive, rude, or callous staff and provider behavior
- Allegations of suspicious attitudes toward patients regarding "drug-seeking" behavior
- Difficulty with communication, including unresponsive staff and poor follow-up
- Patients feeling unheard or that their pain is not being adequately addressed
- Concerns regarding inconsistent care and lack of care continuity (seeing different providers)
- Allegations of discriminatory or unprofessional treatment at certain UR Medicine facilities in the region
"...if you are lucky enough to get a phone call back you are usually treated as if you're a drug addict instead of a patient in pain."
— Sharecare (Patient review for Dr. Simer Singh)"...her demeanor was callous and dismissive and was constantly suspicious of drug seeking behavior at the expense of a patient's (my) comfort and livelihood. I didn't feel heard."
— LocalityBiz (Patient review for UR Medicine Pain Management Center)"The providers are wonderful people. They are very thorough, and they listen to you. I would recommend the Pain Center to anyone."
— URochester Medicine Official Site (Patient testimonial)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Team Science Showcase: Cracking the Code of Chronic Pain | University of Rochester Medicine — Nov 10, 2025
- Unraveling the Web of Chronic Pain | University of Rochester Medicine — Aug 28, 2025
- Team Approach, Low-Cost Interventions Lead to Major Reduction in Opioid Prescriptions After Surgery | University of Rochester Medicine — Mar 9, 2026
- Construction starts on $17 million RRH center in Canandaigua — Jun 17, 2026
- RRH begins construction on $17.5 million specialty care campus in Canandaigua — Jun 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
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