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About

White River Health (WRH) is a nonprofit acute-care health system serving North Central Arkansas since 1976, with two hospital campuses (Batesville and Mountain View) and multiple outpatient clinics. The system operates as a regional referral center across ten counties and offers inpatient, outpatient, imaging, and wellness services. WRH is headquartered in Batesville, AR, and employs about 213 staff. For neurological care, WRH falls under its general hospital services and affiliated clinical teams in Batesville, with access to WRH facilities and specialists through its multi-site network. Contact: 870-262-1200. Website: whiteriverhealth.org.

Clinic Type

Neurology

Address

1699 Harrison Street, Suite D Batesville, AR 72501

Phone

(870) 262-6290

Email

contactus@wrmc.com

Opening Hours

Mon-Thurs 8 am - 5:00 pm; Closed for lunch 12:00-1:00 pm

Telehealth

Appointments are available online using telemedicine

Services Offered

  • Neurology
  • Telemedicine
  • Neurological Diagnosis
  • Neurological Treatments

Team

  • Bernice Anderson, Neurologist — MD

Insurance & Payment

Languages Spoken

  • English

FAQs

What are the clinic hours?

Mon-Thurs 8 am - 5:00 pm. Closed for lunch: Noon - 1:00 pm.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals (Dr. Wayne Lai): 4.5/5 stars (based on 2 reviews) (2 reviews)
  • Facebook (White River Health): 68% recommend (489 reviews)
  • Various (White River Medical Center): Average rating 2.3/5 on Google; 65% patient recommendation on Healthgrades; 88% willingness to recommend on US News (258 reviews (Google))

Patients praise

  • General acknowledgement of doctors' ability to communicate well with patients
  • Some high individual ratings for specific neurologists (e.g., 4.5/5 for Dr. Wayne Lai)
  • High patient recommendation percentages reported by some sources (e.g., 88%)

Common complaints

  • Reports of unhelpful or unprofessional staff behavior
  • Concerns regarding slow communication or delays in service (e.g., test results, discharge papers)
  • Mixed reports on cleanliness and facility responsiveness

"Terrible doctor acted like he didn’t care about my mother that was in for severe vertigo and nausea very rude and unprofessional..."

Healthgrades review for White River Medical Center

"Staff was very unhelpful and was dealing with other patients... now I have no place to store all my stuff and I have to sleep in a chair..."

Google review for White River Medical Center

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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