Battle Creek VA Medical Center
Palliative and Hospice Care • Battle Creek, MI
Clinic Type
Palliative and Hospice Care
Address
Battle Creek VA Medical Center, 5500 Armstrong Rd, Battle Creek, MI 49037
Phone
Main Phone information not provided in extracted text
hollie.andrews@va.gov
Opening Hours
Not specified on page
Telehealth
Virtual visits by appointment only
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
Palliative and hospice care—What does this include?
Pain and symptom management; emotional, spiritual, and psychosocial support; help with practical issues (advance directive, health care power of attorney, funeral arrangements, VA burial benefits); education for patients and families; bereavement care.
How do I schedule or change an appointment?
Visit our office, with or without an appointment. A referral is required; contact your primary care provider first if a referral is needed.
Are virtual visits available for palliative/hospice care?
Yes, Virtual visits by appointment only.
What are the service hours for palliative and hospice care?
The service hours are the same as our facility hours.
Is there any special referral requirement for palliative care?
A referral is required.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: Approximately 3.6 to 3.9 out of 5 stars (aggregated across platforms like Rehab.com)
- VA SAIL (Strategic Analytics for Improvement and Learning): 3.5 out of 5 stars (SAIL quality rating) (N/A (system-wide VA rating))
- Apple Maps: 96% (positive rating) (24 ratings)
Patients praise
- Some veterans report positive experiences with the care provided once seen
- High trust score (93.4%) reported in internal VA metrics for patient health care needs
- Facility staff sometimes described as friendly
Common complaints
- Difficulties scheduling appointments and long wait times for specialized care
- Frustration with the process for requesting community care
- Concerns regarding staff communication and provider attentiveness
- Challenges in switching healthcare providers
- Management and leadership criticisms
"Better off just going to the ER. Staff is friendly, but everything is buy the books, they do everything they can to refuse you community care, and scheduling is a nightmare."
— LocalityBiz Review"The VA has come a long way since 2005 when I got enrolled. This facility is superb. The services offering is top notch."
— Rehab.com Review"Patient advocate responses to an OIG questionnaire highlighted a common complaint about veterans wanting to change their healthcare providers."
— VA Office of Inspector General Report (Jan 2026)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- History Is Made As Michigan Sites Go-Live With EHR | VA Battle Creek Health Care | Veterans Affairs — Apr 17, 2026
- VA launches new electronic health record system in Battle Creek — Apr 11, 2026
- VA health record system back on track with Michigan deployments — Apr 13, 2026
- Battle Creek VA gets $14.5 million for improvements | WOODTV.com — Mar 31, 2026
- Multi-million dollar investment announced for Battle Creek VA Medical Center — Mar 31, 2026
Information sourced from the clinic's website as of July 11, 2026.
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