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About

- McLaren Bay Region is a nonprofit, 415-bed acute tertiary care hospital in Bay City, Michigan, and part of the 13-hospital McLaren Health Care system. - Behavioral health services: The facility includes a Behavioral Health department (as indicated by awards and references to psychiatric tech staff), with inpatient psychiatric care and related services. - Location and scope: Serving Bay City and the surrounding region, offering a range of inpatient and emergency care, with specialties across cardiovascular, neuroscience, orthopedics, oncology, women’s health, and rehabilitation. - Additional context: The hospital operates as a primary stroke center (Joint Commission) and sees substantial emergency department activity (nearly 40,000 annual visits). It is headquartered in Bay City with a broader national presence.

Clinic Type

Behavioral Health

Address

1900 Columbus Ave Bay City, MI 48708

Phone

(989) 894-3911

Email

contactus@ksppharmacy.org

Opening Hours

Saturday: 2:00 – 3:00 p.m. Sunday: 2:00 – 3:00 p.m. Holidays: 2:00 – 3:00 p.m.

Services Offered

  • Inpatient Behavioral Health

Insurance & Payment

Languages Spoken

FAQs

What services does the Behavioral Health Center provide?

The Behavioral Health Center provides a safe, supportive environment with 24-hour monitoring for adults with depression, bipolar disorder, schizophrenia, or other mental illnesses, including a multi-disciplinary team and 28 beds for 24-hour psychiatric services.

Who is on the treatment team?

The team includes psychiatrists, psychiatric nurses, social workers, and therapists who specialize in psychiatric care.

What does discharge planning involve?

The team coordinates aftercare services with appointments and follow-up arrangements.

What is PHP?

Partial Hospitalization Program (PHP) designed to prevent inpatient psychiatric hospitalization or provide a transition from inpatient mental health care.

Is 24-hour monitoring available?

Yes, the center provides 24-hour monitoring for adult patients.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 46% patient recommendation rate (21% lower than national average) (Based on HCAHPS patient experience data)
  • Vivian Health: 3.1/5 rating (12 reviews)
  • Rehab.com: 3.42/5 rating (934 reviews)

Patients praise

  • Professional team including psychiatrists and therapists for adult mental health support
  • Provision of 24-hour monitoring and multidisciplinary care approach
  • Some patients report positive experiences with individual doctors and staff kindness
  • Appreciation for food quality and staff friendliness in certain departments

Common complaints

  • Concerns regarding staff communication and responsiveness
  • Reports of perceived lack of empathy and feeling judged by staff
  • Experiences regarding long wait times and medication management errors
  • Concerns about privacy violations (HIPAA) in public areas

"Every time my fiancé seeks help... he leaves and has to go to another hospital to be treated because the hospital never manages his pain! ...the woman at the front desk violated my fiancé’s HIPPA rights... they stereotyped him..."

HospitalStats.org (user-submitted story)

"They lack empathy and make you feel ashamed for whatever it's 'wrong' with you. Their reputation follows because they really don't care about anyone."

Rehab.com user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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