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About

McLaren Bay Region in Bay City, Michigan is a nonprofit, 415-bed acute tertiary care hospital and part of the McLaren Health Care system. It offers cardiovascular, neuroscience, orthopedics, oncology, women’s health, rehabilitation, primary and preventive care, and operates an emergency department that treats about 40,000 patients annually and is a certified Primary Stroke Center. The organization frequently announces new providers and clinics accepting patients, including new primary care physicians accepting new patients. If you’re seeking care in Bay City and want a primary care option, McLaren Bay Region regularly posts updates about accepting new patients and new providers at its Uptown Primary Care clinic and other locations.

Clinic Type

Family Medicine

Address

1900 Columbus Avenue, 4th Floor South Tower, Bay City, MI

Phone

18005276266

Email

contactus@ksppharmacy.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Internal medicine
  • Pediatrics
  • Cardiology
  • OB/GYN
  • Virtual care
  • Same-day appointments

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • HospitalStats.org"}},{rating:{citations:,confidence:: Average (on HospitalStats.org)"},reviewCount:{citations:,confidence:
  • Rehab.com"}},{rating:{citations:,confidence:: 3.4/5"},reviewCount:{citations:,confidence:
  • Birdeye (Emergency Dept.)"}},{rating:{citations:,confidence:: 2.0/5"},reviewCount:{citations:,confidence:

Patients praise

  • some patients report efficient, fast care experiences
  • praise for specific staff members at certain departments like mammography or urgent care triage
  • accessible primary care providers accepting new patients within four weeks or less

Common complaints

  • long wait times in the emergency department and for appointments
  • reports of rude or dismissive staff and physician bedside manner
  • concerns regarding misdiagnosis and communication issues
  • negative reports about facility cleanliness and organization
  • specific claims regarding HIPAA privacy violations in the waiting area

"Doctor Kovala has the worst bed side manners of any medical “professional” I’ve ever seen. Embarrasses you and treats you like you’re only there for attention..."

Birdeye"}},{quote:{citations:,confidence:

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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