Ochsner Medical Center - Hancock
Primary Care • Bay Saint Louis, MS
About
Ochsner Medical Center is the flagship hospital of Ochsner Health System, a large not-for-profit, academic health system based in the New Orleans metro area. It operates within a network of 47 hospitals and over 370 clinics across Louisiana and parts of Mississippi and Alabama, with more than 4,900 affiliated physicians. The system is headquartered in Jefferson, LA, and Ochsner Medical Center is routinely ranked as Louisiana’s top hospital. Locations include Greater New Orleans, Baton Rouge, Shreveport, Monroe, and partner sites across the Gulf South. The user query mentions Hancock Bay Saint Louis; note that Ochsner’s primary facilities are in Louisiana and nearby regions, and Hancock County (Bay Saint Louis, MS) is not listed among Ochsner’s main centers. If you’re seeking care specifically in Hancock County, you may need to consult nearby Mississippi/Northshore providers or confirm any Ochsner-affiliated outreach there.
Clinic Type
Primary Care
Address
Bay St. Louis, Mississippi
Phone
228-220-5200
volunteerservices@ochsner.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Emergency room: Providing 24/7 emergency care for critical illnesses and injuries. For immediate assistance, call 228-467-8600.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
How can I schedule an appointment?
To schedule an appointment, call 228-220-5200. You may also schedule an appointment through MyOchsner.
Do you offer same-day or next-day appointments?
Yes. We offer same-day and next-day appointments. We also offer virtual visits. If you are a new patient, your first virtual appointment is at the discretion of the provider.
How should I request a prescription refill?
If you need a prescription refill, please call your pharmacy to request it. If your pharmacist has any questions, they will contact Ochsner. The pharmacy should send your refill request to Ochsner at least three to five working days before you run out of your medication.
What if I need guidance for symptoms or emergencies?
Call Ochsner On Call, our 24/7 nurse care advice line at 800-231-5257, for guidance regarding your symptoms. For emergencies, call 911 or visit the nearest emergency room.
Where is the hospital located and what services does it provide?
Ochsner Medical Center - Hancock provides hospital, clinic and surgical services in Bay St. Louis, Mississippi.
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS/Medicare Hospital Compare (based on historical HCAHPS data): 4 out of 5 stars (141 (completed surveys))
- U.S. News & World Report: 3 out of 5 stars (Patient Experience Score)
- Facebook: 74% recommendation rate (34)
Patients praise
- friendly, kind, and professional staff in outpatient and lab areas
- efficient and timely service for routine appointments and lab work
- app-based scheduling and communication tools are convenient
- high willingness to recommend by many patients
- compassionate care provided by specific doctors and nurses
Common complaints
- long wait times for lab tests and consultations
- concerns regarding communication with medical staff and doctors
- unprofessional behavior from some individual staff members
- reports of poor facility cleanliness in specific areas like the ICU
- frustration with emergency department intake processes and responsiveness
"I have started using Hancock Medical because of their association with Ochsner and the ease of using their app for scheduling, communication, etc. I keep going back because the staff is professional, efficient, and pleasant. Wait times are minimal. Multiple tests are well-coordinated."
— ScoreDoc"My husband spent several days at the Bay St. Louis facility in the ICU. The room was filthy. After 3 days I told them to go clean the room because there was trash all over the floor. Not one time was the floor cleaned during his 10 day stay."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ochsner Health- Hancock consistently earns top safety grade | News | seacoastecho.com — Jun 19, 2026
- New wide-bore MRI at Ochsner Medical Center-Hancock provides a more comfortable and faster MRI experience for patients | News | seacoastecho.com — Jul 25, 2025
- Ochsner facilities earn ‘A’ hospital safety grades | Ochsner Health — Nov 13, 2025
- Registered Nurse (RN) OR Circulator - Ochsner Hancock - Bay St. Louis - PRN Job Opening in Bay St Louis, Mississippi - Modern Healthcare — Jun 28, 2026
- Stacey M. Kreher, NP - Nurse Practitioner in Bay Saint Louis, MS — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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