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About

Summary: New Bedford Community Health Center (NBCHC) is a nonprofit, patient-centered medical home serving southeastern Massachusetts since 1979. It offers comprehensive care across medical, urgent care, behavioral health, addiction counseling, dental services, nutrition and wellness, and diagnostic services (mammography, radiology, labs). NBCHC emphasizes equitable, culturally competent care for all, regardless of ability to pay, and operates four offices in the New Bedford area, with its headquarters at 874 Purchase St, New Bedford, MA 02740. Services include primary care (adult and pediatric), urgent care, addiction treatment, and insurance enrollment support. Contact: 508-992-6553.

Clinic Type

Urgent Care

Address

Urgent Care Center, New Bedford Community Health Center

Phone

+1-508-992-6553

Email

info@gnbchc.org

Opening Hours

Evening and weekend hours; walk-in, first-come, first-served; open when not open with on-call staff 24 hours

Emergency Care

directs to nearest Emergency Department or call 9-1-1 for life-threatening conditions

Services Offered

  • Urgent Care
  • Walk-in care
  • Primary care coordination
  • Transfer of visit information to primary care provider
  • Evening and weekend hours
  • On-call medical staff 24 hours

Insurance & Payment

—

Languages Spoken

—

FAQs

When should I go to NBCH Urgent Care instead of the ER?

For illnesses and injuries urgent but not requiring ER level care; use ER for life-threatening conditions.

How are visits scheduled?

Walk-in visits are first-come, first-served.

What conditions do you treat at Urgent Care?

We primarily treat illnesses and injuries requiring immediate care, but not serious enough to require an ER visit.

When is the Urgent Care open?

Evening and weekend hours are available for convenience; if not open, medical staff are on call 24 hours a day.

How can I contact the Urgent Care by phone?

Please call +1 (508) 992-6553 to be connected with the answering service.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Charity Navigator: 4-star charity rating (accountability/finance) (Not applicable (Organization-level))
  • Facebook: 64% recommendation rate (9 reviews)

Patients praise

  • Accessibility of services regardless of ability to pay
  • Some patients report positive interactions with individual providers and dedicated staff
  • Comprehensive range of services available in one location

Common complaints

  • Long wait times for appointments and walk-in services
  • Concerns regarding staff attitude and customer service communication
  • Frustration with administrative processes, such as appointment cancellations and record-keeping errors
  • Perception of inconsistent quality of care

"I've been waiting for this appointment for months and they tell me it's been canceled... They haven't even notified me that my appointment is canceled."

— Online Patient Review

"This place is the worse, the nurses think there very important and there always with their attitude. Like if you are miserable at your job go look for a better one."

— Online Patient Review

"Finally I was seen by J.Read what an awesome person she is she listened to me evaluated me..."

— Online Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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