Urgent Care | High Lakes Health Care - High Lakes Health Care
Urgent Care • Bend, OR • 6 (Bend multiple locations, Redmond, Sisters) locations
About
High Lakes Health Care is a private, independent healthcare practice serving Bend, Redmond, and Sisters, Oregon. It offers primary care, gynecology, urgent care, and behavioral health across four offices (Bend addresses: NE Kim Ln and SW Simpson Ave). The practice focuses on family medicine and urgent care needs, with a small team (~5 employees) and annual revenue in the $5–25M range. Contact: (541) 278-8375 or (541) 389-7741. For urgent care services specifically, visit their Bend locations or call ahead to confirm hours and availability.
Clinic Type
Urgent Care
Address
1140 SW Simpson Ave. #110 Suite 110 Bend, Oregon 97702; 2175 NW Shevlin Park Road Bend, Oregon 97703; 2195 NW Shevlin Park Road Bend, Oregon 97703; 929 SW Simpson Suite 300 Bend, Oregon 97702; 645 NW 4th St. Redmond, Oregon 97756; 354 W. Adams Ave. Sisters, Oregon 97759
Phone
1 (541) 389-7741
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Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Available via urgent care for non-life-threatening injuries and illnesses; when to go to ER or call 911 listed
Services Offered
Insurance & Payment
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2.3/5 (126 reviews (general High Lakes Health Care brand))
- urgentcaremap.health: 4.9/5 (755 reviews (High Lakes Urgent Care specific))
Patients praise
- Compassionate and professional care from specific doctors
- Efficient service and quick appointments reported by some patients
- Friendly atmosphere and clear communication
Common complaints
- Rude, unprofessional, or unresponsive front desk/administrative staff
- Difficulty getting appointments or callbacks from triage nurses
- Concerns regarding billing practices and costs
- Inept or dismissive care from some providers
"The front desk people are the absolute worst, they have no idea how to do their jobs, extremely rude and unprofessional, constantly gossiping and not doing their jobs."
— Yelp user review"Staff members, especially Dr. Percell and Dr. Lee, are praised for their kindness, thoroughness, and attentive approach—making patients feel genuinely cared for."
— Wheree review summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- St. Charles to staff Mt. Bachelor urgent care clinic | The Bulletin — Jul 30, 2025
- Mt. Bachelor partners with St. Charles on medical services — Aug 1, 2025
- Oregon Moves to Standardize Urgent Care Clinics as Patients Increasingly Rely on Walk-In Medicine — Mar 5, 2026
- Oregon House passes bill to set standards for urgent care clinics - Lookout Eugene-Springfield — Feb 20, 2026
- Health Care Costs to Surge for Central Oregon Families - The Source - Bend, Oregon — Aug 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Bend
Summary: Urgent care option within Summit Health Oregon Bend is part of Summit Medical Group Oregon – Old Mill District. The organization is a physician-led, patient-centric network offering primary, specialty, and urgent care across life stages. Headquartered in Bend, Oregon, the Old Mill District site (and its Bend offices) are part of a two-location presence in Bend, OR. The group emphasizes accessible, connected care with a small local footprint (1 employee listed for the Old Mill District unit, and multiple Bend addresses) and supports urgent care services alongside primary and specialty care. Contact numbers and office locations in Bend: - 815 SW Bond St, Bend, OR 97702 - 1501 NE Medical Center Dr, Bend, OR 97701 Phone: (541) 382-2811 / (541) 706-5440 / (541) 706-2301 / (541) 382-6447 Key context: - Part of Summit Health network; headquartered in Bend, OR. - Services include urgent care in addition to primary and specialty care. - Online presence indicates modest traffic and a small, local workforce.
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