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About

Infusion Services at UK HealthCare (University of Kentucky) is part of the university’s health care system based in Lexington, Kentucky. UK HealthCare operates as a nonprofit health system including hospitals, clinics, outreach locations, and health profession colleges. The system serves patients through various infusion-related services, supported by UK’s healthcare professionals and facilities. The page notes recent leadership changes within related departments as of 2026.

Clinic Type

Infusion Services (multi-location group)

Address

UK Specialty Infusion – Chandler, Albert B. Chandler Hospital - Pavilion H, 800 Rose St. First Floor, Lexington, KY 40536; Wellington Infusion, 531 Wellington Way, Lexington, KY 40503

Phone

844-730-5913 (Wellington)

Email

itshelpdesk@uky.edu

Opening Hours

Mon-Fri: 7:00 am - 5:30 pm (Chandler); Mon-Fri: 7:00 am - 5:30 pm (Wellington)

Services Offered

  • inflammatory disease states
  • neurology
  • allergy
  • immunology
  • nephrology
  • transplant
  • non-oncology infusion services

Insurance & Payment

Billing procedures differ by location; both locations may be preferred by insurers

Languages Spoken

FAQs

Please arrive at your scheduled treatment time.

If you arrive more than 15 minutes late for your appointment, your visit may need to be rescheduled for another time.

What if I do not have my health insurance card?

If you do not have your health insurance card, you will be registered as a full-pay patient until a copy of the card(s) is provided to us.

Who educates patients about medications during treatment?

Our highly trained pharmacists provide education during each patient’s first infusion and answer questions about medications throughout treatment.

What should I do if I am running late?

If you think you will be running late, please call to determine if the infusion center will be able to accommodate the delay.

How do I get itemized therapy bills or statements?

Please contact patient billing Monday-Friday 8 a.m. – 4:30 p.m. at 859-257-7900 or 800-967-2131 (toll free).

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Momentary/CMS HCAHPS: 4 out of 5 stars (University of Kentucky Hospital) (1,287 patient surveys)
  • Birdeye/Google: 2.5 out of 5 stars (UK HealthCare overall) (201 reviews)

Patients praise

  • Friendly and helpful staff
  • Clean and comfortable environment
  • Effective communication from doctors and nurses

Common complaints

  • Difficulty with financial assistance applications and billing processes
  • Some mixed reviews regarding staff responsiveness

"The UK Infusion services office is wonderful. It is always clean and staff are super friendly and helpful. I always get great service."

Loc8NearMe user review (May 2026)

"During every visit the staff goes above and beyond to ensure my visit is pleasant."

Loc8NearMe user review (February 2024)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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