CHI Saint Joseph Medical Group - Primary Care - Berea, KY
Primary Care • Berea, KY • Since 2019
About
CHI Saint Joseph Medical Group – Primary Care in Berea, KY is part of the CHI Saint Joseph Health system (CommonSpirit Health). The Berea primary care location operates within a large Kentucky health system featuring multiple hospitals and clinics (including Saint Joseph Berea) and a broad array of services across 35 counties. The system emphasizes faith-based, community-oriented care with regional network connectivity to other Saint Joseph locations in Kentucky (e.g., Saint Joseph East, Saint Joseph London, Saint Joseph Jessamine, etc.). As part of a large nonprofit health system, Berea primary care benefits from integrated access to hospital services, specialty institutes, and home health resources within the Saint Joseph Health network.
Clinic Type
Primary Care
Address
2750 Battlefield Memorial Highway, Berea, KY 40403
Phone
(859) 313-2255
MediaInquiries@CommonSpirit.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
https://www.commonspirit.org/find-a-location/chi-saint-joseph-medical-group-primary-care-3874
Telehealth
Yes. Virtual care appointments available; call for details
Services Offered
Technology & Equipment
Team
Insurance & Payment
Copays, coinsurance and deductibles due at time of service; refer to billing policies for details
In-person payment at visit, Mailed payment requests, Online billing may be available via patient portal
Languages Spoken
—
Current Offers
Initial in-person visit or virtual care setup
FAQs
Do you offer virtual visits?
Yes. Virtual visits are available and not recorded; encrypted and HIPAA-compliant.
What services are offered at primary care?
Preventive wellness exams, immunizations, screenings, and management of common and chronic conditions; care for all ages.
What do I need for a virtual visit?
An internet-enabled device (smartphone, tablet or computer) with a camera and speaker. If using cellular data, check with your carrier for potential charges. Depending on your visit, a thermometer, blood pressure monitor or flashlight may be helpful. We recommend choosing a private space with a strong internet connection.
What insurance do you accept?
We accept most major insurance plans. All insurance copays, coinsurance and deductibles are due at the time of service. Please be prepared to settle these before you leave our office.
How do I update my contact or insurance information?
To ensure accurate billing and timely communication, please inform our receptionist of any changes to your address, phone number or insurance information. This helps us file claims correctly and avoid unnecessary billing issues.
Billing inquiries contact
For billing inquiries, please call (877) 941-7127.
Are virtual visits recorded?
No, virtual visits are never recorded. They are encrypted and HIPAA-compliant for your privacy.
Can I make a virtual appointment?
Yes. Virtual visits are available to new and existing patients using Zoom, a secure and HIPAA-compliant platform. New patients should call (859) 313-2255 to schedule an initial in-person visit.
How much does a virtual visit cost; will I have a copay?
Copays depend on your insurance. If you have a copay for in-person visits, it will also apply to virtual visits. You may receive a mailed request for payment.
Can I request my medical records?
Contact our office directly to request your medical records for personal use or a health care provider.
Is there virtual care for new and existing patients?
We offer virtual care appointments for new and existing patients. Call our office at (859) 986-0302 for more information.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals (specifically for Dr. Derrick Williams at the Berea location): 4.3/5 stars (based on 36 ratings) (36 ratings, 23 written reviews)
- US News Health (patient experience metrics): Varies by individual provider, generally positive (e.g., 4.6/5, 5/5) (Multiple individual provider reviews available)
Patients praise
- High praise for individual physicians regarding attentiveness, listening skills, and clarity of explanations
- Patients describing doctors as genuine, thorough, and highly recommended
- Some individual physicians receive high ratings (often 4.3 to 5.0 range on various platforms)
Common complaints
- Reports of unprofessionalism and disrespectful treatment by front-desk or administrative staff
- Complaints regarding long wait times and delays in physician appearance
- Concerns about perceived lack of compassion and communication, particularly in emergency settings
- Specific mentions of negative interactions during intake and triage processes
"This man is the absolute best Dr I have seen!! He saved my life !!! He has a wonderful disposition. He takes time to listen and he has so much wisdom !! I highly would recommend him!!!"
— Vitals review for Dr. Derrick Williams"I waited over 2 hours after my appointment time and the doctor didn't show. The woman in the office didn't take my sign in until 35 minutes of me sitting there... Very poor service."
— MedicalRecords.com review for Saint Joseph BereaSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Jennifer Shelton, APRN, Joins Saint Joseph Berea | CommonSpirit Health — Apr 20, 2026
- Saint Joseph Berea: A Hospital Patients Highly Recommend | CommonSpirit Health — Dec 15, 2025
- Claire Hicks, APRN, Joins Saint Joseph Medical Group Primary Care | CommonSpirit Health — Feb 13, 2026
- St. Joseph Berea well-positioned despite potential Medicaid Cuts | News | richmondregister.com — Nov 19, 2025
- Sherra L. Morgan - Nurse Practitioner in Berea, KY — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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