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About

Northern Human Services is a nonprofit organization delivering mental health and developmental disability services in New Hampshire, with administrative and direct support across 18 offices. Key offerings include residential, vocational, day services, service coordination, participant-directed/managed services, and family-centered early supports. They operate as a Developmental Disability Area Agency and Community Mental Health Center serving Coos, Carroll, and Grafton counties, and maintain a Berlin, NH presence among their locations. Founded in 1979, headquartered in Conway, NH, they emphasize timely care, care coordination, and a range of supports for individuals with mental health or developmental needs. Contact and local service details are available through their site northernhs.org.

Clinic Type

Behavioral Health

Address

87 Washington Street, Conway, New Hampshire 03818, US

Phone

833-710-6477

Email

agoodrich@northernhs.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

988 (NH-988 crisis line) information referenced: https://northernhs.org/www.nh988.com

Services Offered

  • Mental health
  • Developmental disabilities
  • Behavioral health services
  • Substance use services
  • Crisis services
  • Community needs assessment
  • Home and community supports
  • Day services
  • In-home support services
  • Family-centered early support services
  • Vocational services
  • Residential services
  • DD service coordination
  • Children’s services
  • Adults services
  • Information and resources

Insurance & Payment

—

Languages Spoken

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FAQs

What is Northern Human Services' mission?

To assist and advocate for people affected by mental illness, developmental disabilities and related disorders in living meaningful lives.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Recovered.org: 3.5 out of 5 stars (Not explicitly stated but based on a trustscore algorithm)
  • Vitals.com: No public ratings or reviews currently available on this platform (0)

Patients praise

  • some clients felt supported and helped by therapists in navigating difficult situations
  • positive interactions with office and intake staff during initial contact
  • some employees appreciate the supportive atmosphere and rewarding nature of the work

Common complaints

  • allegations of unhelpful, shaming, or unprofessional conduct by specific counselors
  • perceived lack of trustworthiness and negative emotional impact of therapy sessions
  • reports of administrative/case management issues including perceived dishonesty and lack of support
  • general complaints about organizational disorganization and a toxic work environment reported by some employees

"Satisfied clients of Northern Human Services said the therapists at this facility helped them navigate difficult situations."

— Rehabs.org

"The Colebrook office is horrible. They call DCYF on your appearance... My case manager has lied about me during my domestic violence divorce."

— LocalityBiz review (related Northern Human Services branch)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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The New Hampshire Department of Health and Human Services (DHHS) is the state government agency based in Concord, NH, serving as the largest state agency with programs in mental health, developmental disabilities, substance use, and public health. It provides services through state-level programs and partnerships across New Hampshire, and engages in initiatives such as Perinatal Mental Health Support. For individuals in Berlin or elsewhere seeking mental health resources in NH, DHHS is the primary state entity coordinating mental health services and information. Contact: 800-735-2964. Website: dhhs.nh.gov.

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