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Clinic Type

Anesthesiology

Address

727 Memorial Drive, Bessemer, AL 35022

Phone

(205) 332-3160

Email

privacyofficer@cypresshc.com

Opening Hours

Monday – Friday 8:00 AM – 5:00 PM; Saturday & Sunday CLOSED

Services Offered

  • Anesthesiology
  • Pain Management
  • Interventional Pain
  • Clinical evaluation

Team

  • Ty Thomas — MD
  • Chad E. Austin — MD
  • Alicia Austin — MD
  • Erin Morella — MD
  • Harrison Irons — MD
  • Mickey Brown — CRNP
  • Serina Bourassa — CRNP

Insurance & Payment

Languages Spoken

Current Offers

New Patient Special

FAQs

What are the office hours?

Office hours are Monday – Friday 8:00 AM – 5:00 PM; Saturday & Sunday CLOSED.

What are the hours of operation?

Monday – Friday 8:00 AM – 5:00 PM; Saturday & Sunday CLOSED

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • CMS HCAHPS (via Momentary Labs) for Medical West, an affiliate of UAB Health System: 3 out of 5 stars (551 patient surveys)
  • American Family Care Bessemer: 4 out of 5 stars (average) (Not explicitly stated, based on user-contributed reviews)

Patients praise

  • Some patients report positive experiences with thorough medical testing and diagnostic follow-up
  • Staff described as nice by some patients during specific visits
  • Strong performance in doctor-to-patient communication (noted for the associated hospital, Medical West)
  • Effective use of digital tools like email for delivering lab results

Common complaints

  • Long wait times for appointments and in-office visits
  • Issues with appointment scheduling processes, including inability to book online or over the phone
  • Concerns regarding staff attentiveness and follow-through on patient care
  • Below-average patient ratings for hospital quietness and nurse communication (specifically noted for the associated hospital, Medical West)

"Ever since Covid pandemic this urgent care office has went down to ZERO concern for patient care! I have been here 3 times and the first time they forgot about me while I waited in my car for my appointment for over 2 hours."

American Family Care Bessemer patient review

"It ended up being a urinary tract infection. But what I loved most was getting the lab results sent directly to my email. This is incredibly useful for sending to my other doctors as a comparison for future visits."

American Family Care Bessemer patient review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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