Health Center: Northside Bethlehem (Broad Street)
Telehealth • Bethlehem, PA
About
Summary: - The Health Center in question is Neighborhood Health Centers of the Lehigh Valley (NHCLV), a private community health center based in Allentown, PA, with four offices in the Lehigh Valley, including Bethlehem. - Services offered: primary care navigation, patient portal access, telemedicine, and dental services. - Location reference: main HQ at 218 N. 2nd Street, Allentown, PA 18102. Bethlehem offices include 635 E Broad St, Bethlehem, PA 18018. - Key notes for Northside Bethlehem (Broad Street) location: - NHCLV operates a Bethlehem presence and has multiple Bethlehem addresses; the Broad Street area is part of their Bethlehem footprint. - For scheduling, use NHCLV contact numbers or the patient portal; main general contact: 610-477-0105 or 484-408-0755, with other listed numbers available. - Leadership and operations: - Lead CCMA: Sarah Santoni; Director of Clinical Care: Jazmine Irizarry; Director of Social Services: Gloria Velazquez. - Quick stats (for context): - Annual revenue: about $2.23M; ~10 employees. - Website: nhclv.org; monthly site visits ~3,110 with low bounce rate and strong pages-per-visit. - Reviews: mixed employer rating (~2.0/5.0 across 7 reviews). If you’re specifically seeking the Northside Bethlehem (Broad Street) NHCLV location details, I recommend contacting NHCLV directly via their main numbers or checking the Bethlehem office listing on their site for the exact Broad Street address and hours.
Clinic Type
Telehealth
Address
635 E Broad Street, Bethlehem, Pennsylvania 18018
Phone
610-984-1380 / 610-419-6969
info@nhclv.com
Opening Hours
Monday–Saturday: 8:00 am–6:30 pm / 8:00 am–8:00 pm / 8:00 am–8:00 pm / 8:00 am–4:30 pm / 8:00 am–4:30 pm (Closed Saturdays)
Telehealth
Telemedicine Virtual Visits available
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What are the hours of operation?
Monday: 8 am – 6:30 pm; Tuesday: 8 am – 8 pm; Wednesday: 8 am – 8 pm; Thursday: 8 am – 4:30 pm; Friday: 8 am – 4:30 pm; Saturday: Closed
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- LocalityBiz / Birdeye aggregate reviews: 1 out of 5 stars (based on specific recent reviews) (16 customer reviews mentioned on third-party aggregator site)
Patients praise
- Some patients report positive individual experiences (infrequent)
Common complaints
- Communication issues (difficulty reaching staff, delays in callbacks)
- Staffing shortages affecting quality of care
- Administrative difficulties with referrals and prior authorizations
- Long wait times for appointments
"As of September 2025, this medical office is experiencing major communication and staffing issues that make the quality of care here extremely poor. ... The problems appear to be systemic: a faulty phone system, insufficient staffing, and an inability to communicate effectively with patients and other healthcare providers."
— LocalityBiz user review by Lesmarie Nieves (September 2025)"Horrible place to get a pediatric apointment, you have to jump through loop holes, leave a message, and wait up to 2 days for a call back with the appointment."
— LocalityBiz user review by Me RodriguezSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- English - Neighborhood Health Centers of the Lehigh Valley — Jan 7, 2026
- Neighborhood Health Centers of the Lehigh Valley - YOUR ... — Feb 28, 2026
- Our Allentown and Northside Bethlehem sites have dental services — Nov 21, 2025
- Neighborhood Health Centers Lehigh Valley Community Healthcare — Feb 17, 2026
- Find Free or Low-Cost STD Testing in Bethlehem, PA — Jan 21, 2026
Information sourced from the clinic's website as of July 11, 2026.
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