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Clinic Type

Gastroenterology

Address

9 Healthcare Drive, Suite 202, Biddeford, ME 04005; Northern Light Mercy Hospital locations in Portland, ME (various addresses listed)

Phone

+1 207-286-8508

Email

nondiscrimination@northernlight.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Igor Prokopiw, MD — Gastroenterology
  • Christopher Kleeman, MD — Gastroenterology
  • Shadi Saboori, MD — Gastroenterology
  • Andrew Hsu, MD — Gastroenterology
  • Sarah Boyne, NP — Gastroenterology
  • Aloysius Rho, MD — Gastroenterology
  • Catherine McCrann, MD — Gastroenterology
  • Sarah Southard, NP — Gastroenterology
  • Jaime Hare, NP — Gastroenterology
  • Hannah Andrews, NP — Gastroenterology
  • Sara Zelman, MD — Gastroenterology

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (MaineHealth Gastroenterology): 3.4 out of 5 (5 reviews)
  • WebMD (Dr. Richard Saad): 4 out of 5 (9 ratings)
  • Healthgrades (Dr. Igor Prokopiw): 3.5 out of 5 (6 reviews)
  • WebMD (Dr. John Thompson): 4 out of 5 (18 ratings)

Patients praise

  • Highly skilled and thorough medical care by some providers
  • Compassionate, knowledgeable, and helpful support staff and nursing assistants
  • Staff success in resolving administrative or logistical challenges (e.g., insurance, pharmacy issues)

Common complaints

  • Long wait times for appointments and in-office visits
  • Concerns regarding provider bedside manner and dismissive communication
  • Frustration with generic medical advice (e.g., lifestyle changes) instead of addressing specific, complex conditions
  • Perceived lack of follow-up or difficulty obtaining timely care for ongoing issues

"The staff are top notch and bed side manner skills are outstanding!! Shout out to nurse Wendy...such a kind woman with lots of knowledge, compassion, and patience."

Birdeye review for MaineHealth Gastroenterology - Biddeford

"The first time that I saw Dr. Saad, he was professional and kind and made an accurate diagnosis. ... When it came to my follow-up visit with him, he seemed like a different person."

Vitals review for Dr. Richard Saad

"Don’t bother. I waited months during a severe gastric flair. When I finally got in I was told to 'bulk fiber.'"

Birdeye review for MaineHealth Gastroenterology - Biddeford

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More gastroenterology clinics in Biddeford

Biddeford, ME·Gastroenterology

Summary: - The MaineHealth Maine Medical Center is a nonprofit, flagship hospital affiliated with MaineHealth, serving northern New England from its Portland, Maine base. It is the state’s largest medical center with Magnet-status nursing excellence, a medical school partnership via Tufts University School of Medicine, and a dedicated research arm (Maine Medical Center Research Institute). - It operates as both a community hospital and referral center with extensive services, including gastroenterology, though the provided details emphasize broader hospital/resource strengths rather than specific providers in Biddeford. - Key facts: Located in Portland, ME; 637 beds; 7,000+ employees; part of MaineHealth; affiliated with Tufts for medical education; significant research activity; nonprofit status; contact: main line 207-662-0111. - If you’re seeking Gastroenterology specifically in Biddeford, MaineHealth Maine Medical Center is a primary regional resource, but for Biddeford-specific gastroenterology services, you may want to verify connected clinics or affiliate sites within MaineHealth or contact the main hospitals for the closest Biddeford provider.

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