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About

Summary: New York Primary Care and Family Practice services are part of United Health Services (UHS), a nonprofit hospital network based in Binghamton, NY. UHS operates primary care centers across Broome, Chenango, Delaware, Tioga, Otsego, and Sullivan counties, plus school-based health centers. As the region’s largest, not-for-profit healthcare provider in the Southern Tier, UHS offers comprehensive primary care and preventive services through its network of locations and affiliated practices, with a focus on serving two-thirds of the Southern Tier population. UHS is headquartered in Binghamton and includes multiple hospitals, urgent care, and specialty services. Main contact: communityrelations@nyuhs.org; Phone: 607-762-2200.

Clinic Type

Family Medicine

Address

Not specified

Phone

607-762-2200

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • Pediatrics
  • Walk-In Care
  • Laboratory Services
  • Pharmacy
  • Orthopedics & Sports Medicine
  • Home Care

Team

  • Marleny Acosta, MD — MD
  • Bambara, FNP — FNP
  • Julie Barnes, FNP — FNP
  • Emily Chao, NFP? (unclear from provided text) — N
  • Lauren Crane — FNP
  • Elizabeth Cummings, FNP — FNP
  • Melissa DePersis, NP — NP
  • Berly DeSantis, MD — MD
  • Heidi Dieck, NP — NP

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (UHS Primary Care - Upper Front Street): 4.7 out of 5 stars (448 reviews)

Patients praise

  • High quality, thorough, and attentive clinical care provided by doctors and nurse practitioners
  • Friendly, compassionate, and supportive nursing and support staff
  • Providers who are described as excellent listeners who take time with patients
  • Generally efficient and helpful medical support in emergencies or follow-ups

Common complaints

  • Difficulties with scheduling and long wait times for appointments
  • Perceived rudeness or lack of professionalism among front-desk and administrative staff
  • Long wait times inside the clinic for scheduled appointments
  • Isolated reports of dissatisfaction with specific provider communication or clinical policies

"The doctors, nurses and all attendees made my situation as pleasant and almost enjoyable as possible. I am very impressed with the friendly manner of all and the professionalism of the care team."

Tee Bowen, Birdeye review for UHS Primary Care - Upper Front Street

"When I called for my yearly physical, it was a 6 month out available appointment... The office staff have always been underwhelming, but this did it for me."

Kathleen Rolston, LocalityBiz review for UHS Primary Care - Upper Front Street

"The woman at check in was rude!!! Told me I’m not ready to check you in!! Nasty look she gave me!!"

Rose Oneill, Beautihost review for UHS Primary Care - Binghamton

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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