Bloomington - WellNow Urgent Care
Emergency Medicine • Bloomington, IN • Since 2012
About
Summary: The WellNow Urgent Care network (formerly Five Star Urgent Care) runs walk-in clinics offering urgent care for illnesses and injuries, rapid testing, and other health services. It is a privately held company founded in 2012, headquartered in Chicago, IL, with operations in multiple states (including Illinois, Indiana, Michigan, New York, and Pennsylvania) and at least a presence in Canada. The Bloomington-specific information is not listed on the provided page; there is no explicit WellNow Bloomington location detailed in the sources. If you’re seeking Bloomington, IL or Bloomington, IN options, you may want to search WellNow’s site or contact customer support for the nearest Bloomington-affiliated clinic.
Clinic Type
Emergency Medicine
Address
123 South Franklin Road
Phone
(812) 778-3116
wn5244@wellnow.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
https://www.wellnow.com/urgent-care-centers/indiana/bloomington/123-south-franklin-road-47404/
Telehealth
Available via WellNow Virtual Care
Emergency Care
No emergency services; call 911 for true emergencies
Services Offered
Technology & Equipment
Insurance & Payment
—
Credit card, Debit card, Cash (at some locations)
Languages Spoken
—
FAQs
Does WellNow accept walk-ins without an appointment?
Yes. You can walk into any WellNow location without an appointment, or check in online.
Do I need an appointment to visit a WellNow Urgent Care facility?
You are welcome to simply walk into any WellNow location. No appointment and no referral is required. Simply walk in or, if preferred, you can check in online at a WellNow center of your choice.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Aggregated sources: Approximately 4.1 out of 5 stars (based on various aggregated sources)
- Better Business Bureau (BBB): A rating (BBB accreditation) (753 complaints over 3 years (company-wide))
Patients praise
- Quick, efficient service and short wait times for some patients
- Friendly, thorough, and knowledgeable clinical staff (nurse practitioners, doctors)
- Convenient access for walk-in visits
- Helpful support in navigating insurance and care needs in specific instances
Common complaints
- Billing and payment concerns (e.g., unexpected charges, overcharging, difficulty obtaining refunds, billing for unnecessary tests)
- Unprofessional or unhelpful front desk and administrative staff
- Difficulty communicating with billing departments regarding issues
- Wait times or inability to get services despite being charged upfront
- Concerns regarding quality of clinical care and accuracy of advice
"WARNING: DO NOT PAY UNTIL YOU ARE SEEN BY A PROVIDER. I WENT YO THIS LOCATION 12/21/2023 for an urgent care visit. Upon arrival, I was charged $125. After I paid, the receptionist asked what I was being seen for. I explained. She said they could not draw labs and I needed to go to a physician's office. She stated she was unable to refund my $125... The receptionist was rude and not helpful. Poor poor service."
— LocalityBiz user review"It was a great experience! I actually scheduled an appt. for 2 pm but we got there around 1:15 and I walked in confirmed all my information... The doctor looked in both ears and agreed..."
— Trucker Guide user review"I came in lost scared and feeling like death she stated I was an interesting case that made her think, she was honest and told me I needed to go to ER. That my issues were more significant than urgent care I've been admitted to hospital but she was right it was important that I came here. Ty for being thoughtful thorough as you could honest and caring."
— Birdeye user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- What medical offices in Bloomington accept Medicaid? - Indiana Daily Student — Feb 17, 2026
- Issuu — Feb 19, 2026
- Your guide to health resources at IU - Indiana Daily Student — Jul 20, 2025
- Hamilton College study looks at impact of WellNow urgent care centers — Apr 27, 2026
- Limited Healthcare Access Leaves Families Paying the Price — Sep 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
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