Medical Services | High Country Community Health | 935 State Farm ...
Primary Care • Boone, NC • Since 2013
About
High Country Community Health (HCCH) is a nonprofit medical and dental provider serving western North Carolina. Founded in 2013 and headquartered in Boone, HCCH operates 11 offices across Avery, Burke, and Watauga counties, including its Boone HQ at 935 State Farm Rd. The center offers an integrated primary care model for all ages (newborns to seniors) and comprehensive dental services (preventive, restorations, oral surgery, and more), with additional behavioral health for a holistic approach. Contact: info@hcchmail.org; main phone: 828-262-3886.
Clinic Type
Primary Care
Address
935 State Farm Road, Boone, NC, USA
Phone
828-262-3886
info@hcchmail.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (In-Person and Online)
Emergency Care
911 or nearest emergency department
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Sliding Fee Scale, Medicaid/Medicare (implied by enrollment assistance), Other insurance (as applicable), 340B Drug Discount Program
Financing: Sliding Fee Scale based on income; 340B Drug Discount Program discounts
Languages Spoken
Current Offers
Become a Patient
FAQs
Do you offer pediatric and adult care?
Yes, full spectrum primary care for all ages.
What should I do if I have comments or concerns?
Enter your question in the form provided and HCCH will respond in 24–48 hours.
What if this is a medical or behavioral health emergency?
Please call 911 or head to your closest emergency department.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- DirAtlas (Dentistry): 3.7/5 stars (10 reviews)
- Recovered.org: 3.5/5 stars (Not explicitly stated)
Patients praise
- Some patients report highly professional and caring individual providers
- Appreciation for the clinic accepting Medicaid and providing accessible care
- Some patients express satisfaction with specific dentists and positive interactions with staff at other locations
Common complaints
- Difficulty reaching staff and communication issues
- Complaints about inconsistent quality of care in the Boone office specifically
- Long wait times for procedures and unresponsive follow-up regarding prescriptions/appointments
- Perceived unprofessionalism or poor attitude from some providers
"From the very first appointment Dr. Innis was extremely professional and made sure the infection in my teeth and gums was under control... yesterday was the first time I’ve smiled as much in over a decade."
— DirAtlas Review"Have not done any of the things they have promised to do so far... I was met with either 1. No answer to the call during their working hours 2. Being told yes they would get me the antibiotic prescription and then it never shows up to my pharmacy..."
— DirAtlas Review"I had two bad experiences with the High Country Community Health (HCCH) office in Boone and was really nervous about giving them another try at the Avery Medical office, but the Avery Medical office in Newland is absolutely fantastic!!!!!"
— LocalityBiz ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Copy of LOCATIONS & HOURS | HCCH — Sep 16, 2025
- High Country Community Health | UNC Health — Jan 25, 2026
- Provider Directory - Site - HIGH COUNTRY COMMUNITY HEALTH — Aug 1, 2022
- High Country Community Health reopens dental clinic in Newland | News | averyjournal.com — Apr 1, 2026
- Dr. Theresa Gibbs — Jul 29, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Boone
UNC Health Appalachian Boone (AppFamily Medicine) is a nonprofit regional health system headquartered in Boone, NC, part of UNC Health Appalachian. It operates three hospitals and multiple facilities in the High Country, including 15 medical practices, a cancer center, heart and vascular center, pain management center, and a physical therapy and wellness center. Main contact: (828) 262-4100. Addresses include Boone HQ at 336 Deerfield Rd, Boone, NC 28607, and Linville locations at 434 Hospital Drive. The system is nonprofit, serving the Boone/High Country area with primary care, specialty services, and a healthcare foundation.
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