Community Behavioral Health Centers
Behavioral Health • Boston, MA • More than 25 locations in Massachusetts locations
Clinic Type
Behavioral Health
Address
—
Phone
833-773-2445
MAProviderDatabase@carelon.com
Opening Hours
CBHCs open daily for walk-ins; routine outpatient services 8AM-8PM weekdays and 9AM-5PM weekends; crisis services 24/7/365
Telehealth
Available
Emergency Care
24/7 crisis services available; 24/7 availability of crisis lines and Help Line
Services Offered
Technology & Equipment
Insurance & Payment
All MassHealth plans covered; some commercial plans accepted; verify with insurer for specific coverage.
walk-in services, open daily for routine appointments and crisis care
Languages Spoken
FAQs
What are Community Behavioral Health Centers?
CBHCs are one-stop shops offering a wide range of mental health and substance use services with 24/7 crisis support.
What services are offered at CBHCs?
Immediate mental health and substance use evaluation, individual and group therapy, psychiatric medication consultations, peer support services, medication for addiction treatment, referrals to treatment, and more.
Are crisis services available without insurance?
Yes, anyone in Massachusetts can access crisis services at CBHCs with no insurance needed.
What are the operating hours for routine outpatient services?
CBHC routine outpatient services are available 8AM-8PM on weekdays and 9AM-5PM on weekends.
Are CBHCs open for walk-ins?
All CBHCs are open daily for walk-ins, routine appointments, and crisis care.
Can services be provided in telehealth format?
Every CBHC offers treatment both in-person and via telehealth.
How can I contact the Massachusetts Behavioral Health Help Line?
Call or Text: 833-773-2445; 24/7 clinical hotline with assessment, treatment referrals, and crisis triage.
Is the Help Line available in multiple languages?
The Help Line is available in more than 200 languages.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Eliot Tri-City CBHC): 2.8/5 stars (37 reviews)
Patients praise
- Access to timely and compassionate crisis support
- Wraparound, multi-disciplinary team-based care models for families and individuals
- Welcoming, comfortable, and community-centered physical environments
- Professional, attentive, and trauma-informed staff members
Common complaints
- Long wait times and difficulties scheduling or receiving follow-up care
- Unprofessional behavior, poor communication, and perceived lack of staff empathy/respect
- Insurance-related coverage frustrations and unexpected billing/collection issues
- Lack of geographic accessibility for non-residents of specific areas
- Perceived incompetence or perceived arbitrary clinical decision-making
"These clinicians are extremely trauma informed and culturally competent. I feel no judgement when speaking with them. The level of care I’ve received here is amazing."
— Eliot Tri-City CBHC Patient Review"Many of the therapists are inexperienced. If you have a question or concern, good luck getting an answer. ... Despicable place."
— Brookline Center Patient Review"It's almost as if we're denying care to a segment of the population, and we feel really — uneasy would be, I think, the least [serious] word I could use in that particular circumstance. It feels not right and not even ethical to us."
— Kim Fisher, Vice President at Riverside Community Care (regarding insurance coverage)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Boston Medical Center CBHC | Mass.gov — Jan 1, 2026
- [PDF] Community Behavioral Health Centers (CBHCs) — Sep 17, 2025
- [PDF] BMC Cbhc Client Handbook - Boston Medical Center — Jan 15, 2026
- Addressing Community Mental Health Needs: A Comparison of the ... — Nov 24, 2025
- Community Behavioral Health Centers — Oct 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Boston
Lighthouse Behavioral Health and Wellness Center is a Boston-based mental health care provider offering therapy, telehealth, community outreach, and support services. Founded in 2017 and headquartered at 1 Westinghouse Plaza, Boston, it operates two offices in the same Boston location. The center employs about 17 staff and is led by CEO Shirley Janvier. Services focus on behavioral health and wellness with an emphasis on social justice and inclusivity. Key details: - Location: Boston, MA (HQ and second office at 1 Westinghouse Plaza, Boston) - Services: Therapy, telehealth, community outreach, and supportive mental health care - Population: Serves individuals in Massachusetts with a focus on behavioral health - Contact: 617-860-4009 - Website: lbhwc.com If you’re looking for mental health resources in Boston, Lighthouse provides outpatient therapy and remote options, with a community-oriented approach and ongoing growth in services.
The Brookline Center for Community Mental Health is a nonprofit mental health provider based in Brookline, MA (founded 1958). It operates as a hybrid outpatient and innovation hub, offering affordable, high-quality mental health services to children and adults across Massachusetts and beyond. Services include individual, group, and school-based counseling, care management, crisis intervention, mediation, and community-based supports. The organization aims to expand access and promote health equity within a system that is effective and equitable for all. It employs about 73 staff and reports annual revenue around $25.6 million. Main office: 41 Garrison Rd, Brookline, MA 02445. Contact: info@brooklinecenter.org; +1-617-277-8107.
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