
Massachusetts Eye and Ear
Optometry • Boston, MA
Clinic Type
Optometry
Address
Mass Eye and Ear
Phone
617-573-3431
interpreterservicesoffice@meei.harvard.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
Emergency care available
Services Offered
Insurance & Payment
—
Languages Spoken
Awards & Accreditations
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.7 stars out of 5 (756 reviews)
- Healthgrades: 88% patient experience rating (11% higher than national average) (11 ratings)
- Leapfrog Group: 90-97% positive for various domains (e.g., facilities, communication) (Outpatient Surgery CAHPS survey)
Patients praise
- Professional and skilled medical staff/doctors
- Positive surgical and procedure outcomes
- Comprehensive and thorough examinations
- High recommendation rates in specific clinical categories
Common complaints
- Long wait times for appointments and in the waiting room
- Communication issues with staff and doctors regarding appointments and follow-ups
- Perceived lack of empathy or poor customer service from some staff members
"He was awesome, did a thorough exam, answered all my questions and set me up for urgent referrals on Monday. He completely exceeded all my expectations. Great doctor and person. My experience start to finish was exceptional."
— Patient review (ProviderSpark)"I been waiting since 10:30 am to be seen by the eye doctor, it’s now 1:20 pm, in my honest opinion the Boston main campus for mass eye and ear makes their patients wait hours before being seen"
— Patient review (ProviderSpark)"Terrible service. As a harvard employee, I am ashamed of the hospital, which shows no empathy for the patients."
— Patient review (Yelp)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mass Eye and Ear develops eye drops that fix near vision without glasses – Boston 25 News — Sep 11, 2025
- Mass Eye and Ear Researchers Win 2025 Gizmodo Science Fair | Department of Ophthalmology — Oct 1, 2025
- Turns out inherited eye diseases aren’t a sure thing — Harvard Gazette — Feb 3, 2026
- Mitotherapy Shows Promise as a Treatment for Neurodegenerative Eye Diseases - Bench Press — Jun 1, 2026
- Eye Disease Care Links With Addiction Services | Mirage News — Feb 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More optometry clinics in Boston
Ophthalmic Consultants of Boston (OCB) is a private, multi-specialty ophthalmology practice based in Boston, MA, operating since 1969. They offer comprehensive eye care including cataract surgery, LASIK/refractive surgery, glaucoma, retina, cornea, pediatrics, orbital plastics, and eye trauma. The practice employs about 180 staff and serves over 165,000 patients annually, with a broad network of 17 offices across Massachusetts. Known for its high-quality laser and surgical eye care, OCB has a national/international reputation for excellence. Contact: info@eyeboston.com; main phone: 617-723-7028.
Vision North Boston is a privately held optometry practice offering comprehensive eye care in Boston, MA, with three offices (all at 77 North Washington St, Boston, MA 02114). Founded in 2005, it combines advanced eye care services, including dry eye treatment, eye exams, contact lens fittings, eyewear, and laser vision correction, delivered by a small team (about 7 employees) focused on up-to-date instrumentation and patient value. Services emphasize specialty vision care, eyewear repair, and access to laser vision correction. They maintain an active web presence and have a modest monthly visit footprint (~2,537 visits). Contact: 617-227-1997 or 617-227-2010.
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