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Clinic Type

Optometry

Address

Mass Eye and Ear

Phone

617-573-3431

Email

interpreterservicesoffice@meei.harvard.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency care available

Services Offered

  • clinical and support
  • nursing
  • social work
  • clinic visit
  • adult surgical services
  • pediatric surgical services
  • research/clinical trials
  • interpreting services
  • patients and visitors information
  • make an appointment
  • emergency care
  • patient gateway
  • notices/privacy
  • locations
  • careers
  • donate/gift

Insurance & Payment

—

Languages Spoken

  • English

Awards & Accreditations

  • Top Hospital in New England for Eye and ENT Care
  • No. 1 in Ophthalmology and Otolaryngology in New England based on U.S. News & World Report Best Hospitals for 2025-2026

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.7 stars out of 5 (756 reviews)
  • Healthgrades: 88% patient experience rating (11% higher than national average) (11 ratings)
  • Leapfrog Group: 90-97% positive for various domains (e.g., facilities, communication) (Outpatient Surgery CAHPS survey)

Patients praise

  • Professional and skilled medical staff/doctors
  • Positive surgical and procedure outcomes
  • Comprehensive and thorough examinations
  • High recommendation rates in specific clinical categories

Common complaints

  • Long wait times for appointments and in the waiting room
  • Communication issues with staff and doctors regarding appointments and follow-ups
  • Perceived lack of empathy or poor customer service from some staff members

"He was awesome, did a thorough exam, answered all my questions and set me up for urgent referrals on Monday. He completely exceeded all my expectations. Great doctor and person. My experience start to finish was exceptional."

— Patient review (ProviderSpark)

"I been waiting since 10:30 am to be seen by the eye doctor, it’s now 1:20 pm, in my honest opinion the Boston main campus for mass eye and ear makes their patients wait hours before being seen"

— Patient review (ProviderSpark)

"Terrible service. As a harvard employee, I am ashamed of the hospital, which shows no empathy for the patients."

— Patient review (Yelp)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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