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Summary: - Atrius Health (formerly Harvard Vanguard Medical Associates) is a large healthcare network in eastern Massachusetts offering primary care and specialty services through more than 40 medical and surgical specialties. - The Bourne, MA location likely falls under Atrius Health’s primary care / family medicine offerings, part of their network that includes family medicine, internal medicine, pediatrics, OB/GYN, and related services. - Key details: nonprofit/NGO-style healthcare organization affiliated with Optum; headquarters in Newton, MA; extensive primary care and specialty care capabilities; contact options include marketing emails and main phone lines. If you are specifically seeking Bourne-based primary care or family medicine: - Look for “Atrius Health Bourne” or “Atrius Health Bourne Primary Care” on the Atrius Health site or call 1-781-292-7700 / 617-559-8000 for navigation to the Bourne location. - Expect services typical of Atrius Health primary care: routine checkups, preventive care, chronic disease management, pediatrics, and referrals to specialties as needed.

Clinic Type

Laboratory Services

Address

Bourne office, off Waterhouse Road near Route 28

Phone

774-608-3870 (Fax)

Email

newsroom@optum.com

Opening Hours

Family Medicine: Monday – Friday, 8:00am – 12:00pm and 1:00pm – 5:00pm; Walk-in lab services: Monday – Friday, 8:00am – 12:00pm and 1:00pm – 4:15pm

Services Offered

  • Laboratory services
  • Family Medicine
  • Internal Medicine (if implied by site navigation)
  • Pediatrics (implied by family medicine/pediatrics link)
  • Obstetrics-Gynecology/Nurse Midwifery (in related services)
  • Eye Care (related services)
  • Physical Therapy (related services)

Insurance & Payment

Languages Spoken

FAQs

Medical advice is available by telephone 24 hours a day, 7 days a week. If you need medical advice after office hours, please call your doctor's office.

Follow the phone prompts to be routed to our after-hours triage service staffed by nurse practitioners and physician assistants with access to your electronic medical record.

If you are sick or have a minor injury requiring care, call your Atrius Health primary care provider’s office to schedule an appointment.

If your regular care team is unable to offer times that work for you, Atrius Health patients can be seen by appointment at any of our seven urgent care locations. To book an urgent care visit, call your provider’s office - after hours and on weekends, follow the menu prompts.

Urgent Care locations and hours

Urgent Care department is open on weekdays (most until 8pm!), as well as weekends and some holidays. Locations: Boston (Kenmore), Braintree, Burlington, Norwood, Peabody, Plymouth, and Somerville. See the Urgent Care page for each location’s hours and ages treated.

Same-day sick appointments

You can book same day or next day sick appointments through your MyHealth Online account. When you click on “Sick Visit,” you can see availability for your care team, our seven urgent care departments, and other practice locations.

Appointment policy

Atrius Health operates on an appointment-only basis, and we do not offer walk-in care.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google reviews): 2.1 / 5 stars (7 reviews)
  • Apple Maps: 33% rating (approx 1/3) (3 ratings)
  • Better Business Bureau (BBB): 1.07 / 5 stars (Based on aggregate BBB customer reviews for Atrius Health Inc. broadly)

Patients praise

  • High quality of care and expertise from specific physicians (e.g., Dr. Smith, Dr. Flynn)
  • Compassionate and attentive bedside manner of providers
  • Professional medical assistants and laboratory staff
  • Appreciation for a patient-centered, collaborative approach to care

Common complaints

  • Difficulty scheduling appointments or long wait times for visits
  • Challenges reaching the office by phone
  • Concerns regarding administrative or front desk communication and service
  • Issues with medical follow-up or care coordination

"Dr. Michael Flynn and PA Laura Cowan are outstanding medical practitioners. They are both great listeners, then they become very informative. They also allow you to be the captain of your own medical team."

LocalityBiz Review

"You can never get in to see a Dr. I switched over to this practice a year ago and have seen my Dr. one time... it's almost impossible to get someone on the line in a reasonable amount of time."

Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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