Med Center Health Western Kentucky Heart & Lung
Cardiology • Bowling Green, KY
About
Med Center Health is a nonprofit, integrated healthcare system serving Southcentral Kentucky (headquartered in Bowling Green). It operates multiple hospitals in Bowling Green, Albany, Caverna, Franklin, Russellville, and Scottsville, totaling 529 acute care beds, 110 extended care beds, and 600+ employed clinicians across 50+ specialties. The system employs over 4,000 staff and provides substantial community benefit (about $123 million in FY2023). Key contact: info@medcenterhealth.org; main phone lines (270) 745-1500 / 745-1000. Locations and services span three U.S. offices with the Bowling Green HQ. The organization emphasizes broad access to innovative healthcare and community impact in Western/Central Kentucky.
Clinic Type
Cardiology
Address
421 US 31W Bypass, Bowling Green, KY 42101
Phone
(270) 782-0151
MedicalEducation@MCHealth.net
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
If you have an emergency please call 911 or go to the nearest Emergency Room.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Office visits: How are visits scheduled?
Office visits are scheduled by appointment only. If you have an emergency please call 911 or go to the nearest Emergency Room. To avoid scheduling conflicts, please call as far in advance to make an appointment.
New patient arrival
New patients should arrive 15 minutes prior to their scheduled appointment time for registration purposes.
What to bring to an appointment
Patients should bring their insurance cards and state issued photo ID to each appointment.
Appointment cancellations
If you are going to be unable to keep your appointment, please call as soon as possible to cancel or reschedule your appointment.
Insurance and referrals
Western Kentucky Heart and Lung Associates accepts most insurance plans. Some insurers may require a referral to be seen by a specialist.
Prescription refills
For prescription refills, please contact your pharmacist during regular office hours. The pharmacist will contact our office for authorization of your refill.
Medical record access
PLEASE NOTE: Patients seen August 1, 2024 and after may access their medical record information through Med Center Health’s MyRecord patient portal. Patients seen July 31, 2024 and before may access their information through the WKHL patient portal.
Contact for statements
If you have a question concerning a statement you have received, please feel free to contact Commonwealth Financial Resources at 270-745-1100 or visit their website.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades: 1 out of 5 stars (1 review)
- WebMD: Mixed (various low ratings reported) (5 reviews)
Patients praise
- Some patients appreciate specific physicians for their professionalism, listening skills, and clarity when explaining medical conditions
- Nursing staff is occasionally highlighted as helpful, kind, or the positive aspect of a visit
- Efficient check-out or scheduling experiences reported by some patients with specific providers
Common complaints
- Difficulties with administrative staff and communication (e.g., impossible to speak with a human, rude staff, phone calls disconnected)
- Poor experiences with the billing department, specifically regarding money-focused policies and unresponsiveness
- Issues with scheduling and appointment management (e.g., long wait times, appointment errors, difficulty coordinating appointments)
- Negative reports regarding management and internal workplace culture, which some patients feel impacts patient care
- Concerns about doctor accessibility and perceived lack of concern for patients
"The staff is overworked and underpaid. The doctors see too many patients, leading to wait times of an hour or more.The manager is horrible..."
— WebMD review"I showed up drove 1 and a half hours to get to appointment they said I did not have an appointment it was made 9 days prior of course I was upset mainly because no one would admit their mistake"
— Healthgrades review"Whoever answers the phones at this office are very rude. Especially when connected to the administration line. They also hang up on you before you can finish speaking."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Now Open: Market Café – Med Center Health — Apr 21, 2026
- Med Center Health Partners with Clearway Health to Establish a Specialty Pharmacy Program – Med Center Health — Apr 22, 2026
- Med Center Health: Leading the Way in Heart, Lung & Vascular Care - Bowling Green Area Chamber of Commerce — Aug 26, 2025
- Med Center Health: Leading the Way in Heart, Lung & Vascular Care - Bowling Green ED — Aug 26, 2025
- Payroll Deduction Available at Market Café – Med Center Health — May 5, 2026
Information sourced from the clinic's website as of July 11, 2026.
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