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Clinic Type

Addiction Treatment

Address

103 North Street, Bristol, VA 24201

Phone

917-997-1007

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

  • Medicaid
  • Medicare
  • Private Pay
  • Financial Aid
  • Sliding Scale
  • Military Insurance
  • Financing
  • Free

Medicaid, Private Pay, Financial Aid, Sliding Scale, Military Insurance, Financing, Free

Languages Spoken

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FAQs

What are your treatment options?

Detox, Inpatient, Outpatient, PHP, Dual Diagnosis, Aftercare, Sober Living, Intervention.

Do you accept insurance?

Yes. Insurance options include Medicaid, Medicare, Private Pay, Financial Aid, Sliding Scale, Military Insurance, Financing.

Is there a free program or payment assistance?

Free options are listed under payment options and financial assistance programs.

Where are the clinics located?

Ballad Health Ridgeview Pavilion (103 North Street, Bristol, VA 24201), Highlands Community Services Lee Highway Campus (2389 Lee Highway, Bristol, VA 24202), Bristol VA Clinic (3130 Lee Highway Suite 201, Bristol, VA 24202).

What accreditations do you have?

SAMHSA, CARF, Joint Commission, NAATP.

Awards & Accreditations

  • SAMHSA
  • CARF
  • Joint Commission
  • NAATP

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Southwest Virginia Recovery): 5.0/5.0 (3 reviews)
  • LocalityBiz (Ridgeview Pavilion): Mixed (varies significantly between users) (Multiple reviews)

Patients praise

  • Supportive, compassionate, and knowledgeable staff
  • Life-changing therapeutic experiences
  • Effective crisis intervention and stabilization services
  • Helpful discharge planning and ongoing support resources

Common complaints

  • Reports of restrictive rules, lack of activities, and poor quality food
  • Concerns regarding staff workload and communication with support systems
  • High costs making some services inaccessible

"The staff there, the enviroment, and the food were all wonderful. I left feeling so much more hopeful than I had in a long time."

— LocalityBiz (Ridgeview Pavilion)

"This is one of the worst establishments. ... The groups were a joke and they like to torture the patients by making their stay awful."

— LocalityBiz (Ridgeview Pavilion)

"My overall experience staying here was fantastic, the staff were helpful and incredibly attentive. ... Only downside is that the buffet on a Sunday is pathetic and not substantial enough."

— MedConnect (Priory Bristol)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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