Quest Diagnostics
Laboratory Services • Bristol, VA • Since 1967
About
Quest Diagnostics is a large American clinical laboratory company (Fortune 500) headquartered in Secaucus, NJ. It provides diagnostic testing services across cancer, cardiovascular, infectious diseases (including COVID-19), neurological disorders, and employment/court-ordered drug testing. Key details: - Industry: Medical and Diagnostic Laboratories - Public, NYSE symbol DGX - Founded: 1967; headquarters: Secaucus, New Jersey - Global presence: operates in the United States, Puerto Rico, Mexico, Brazil, and other countries - Notable aspects: extensive hospital collaborations; broad diagnostic service offerings
Clinic Type
Laboratory Services
Address
350 Blountville Hwy Ste 104 Bristol, TN 37620
Phone
866.697.8378
Lifetimelabs@questdiagnostics.com
Opening Hours
7:00 am-4:00 pm
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Google/Birdeye: 2.5 out of 5 stars (144 reviews)
- Yelp: 2.0 out of 5 stars (16 reviews)
- Apple Maps: 1.9 out of 5 stars (20 reviews)
Patients praise
- Cost-effective compared to hospitals
- Some instances of quick service reported by a minority of users
Common complaints
- Long wait times and inefficient service scheduling
- Staff perceived as unfriendly, unhelpful, or dismissive
- Difficulty with automated systems and lack of human interaction at reception
- Persistent billing issues and confusion over invoices
- Reports of inaccurate test results or inconsistent accuracy
"There's zero excuse not to have someone at the front desk like every other doctors office."
— LocalityBiz (Reviewer: joseph frechette)"There is no one I spoke to on the 5 calls to Quest expressed any sympathy for my cancer journey or the stress this huge bill was causing."
— ConsumerAffairs (Patient Review)"Good place for bloodwork. Best Value. Inexpensive price compared to going to one of the area hospitals."
— Yelp (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 948 White Plains Rd - Trumbull, CT | Quest — Apr 28, 2026
- NHS England — South West » Record number of South West patients have tests and scans in NHS community diagnostic centres — Aug 18, 2025
- 115 Technology Dr - Trumbull, CT | Quest — Jun 16, 2026
- Incubator-backed ‘rapid diagnostic’ hub promises to slash NHS waiting lists — Mar 27, 2026
- RCN America - CTRI: Confidia Health Institute Expands Diagnostic Services with Gold-Standard DEXA Body Composition & Bone Density Scanning — Jun 15, 2026
Information sourced from the clinic's website as of July 11, 2026.
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