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Clinic Type

Primary Care

Address

Bristol, VA

Phone

276-466-0584

Email

Paula.Whitehead@balladhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Yes; includes virtual urgent care and telehealth services

Emergency Care

Urgent care available; virtual urgent care; after-hours guidance via urgent care

Services Offered

  • Primary care
  • Family medicine
  • Pediatrics
  • Immunizations
  • Preventative care
  • Annual physicals
  • Well-child care
  • Sports physicals
  • School physicals
  • Nurse practitioner services
  • Same-day/next-day appointments
  • Online scheduling
  • MyChart portal
  • Telehealth/virtual urgent care
  • Urgent care nearby
  • Specialist referrals

Technology & Equipment

  • MyChart
  • Telehealth
  • Virtual urgent care
  • In-office scheduling system
  • Mobile app for MyChart and payments

Team

  • Ballad Health Medical Associates Family Medicine Bristol at Exit 7, Board-certified physicians and nurse practitioners — Primary Care Clinic (Family Medicine)

Insurance & Payment

Phone scheduling, Online scheduling, MyChart billing, Phone payment, In-person payment

Languages Spoken

FAQs

Do you offer same-day appointments for established patients?

Yes, same-day and next-day appointments are available for established patients.

Is online scheduling available?

Yes, online scheduling for existing patients is available.

How to schedule if you’re a new patient?

Call the office to make an appointment.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye: 3.8/5 (19)

Patients praise

  • Professional, knowledgeable, and caring providers
  • Friendly and helpful office staff and nurses
  • Welcoming and family-oriented atmosphere
  • Ability to communicate clearly with patients

Common complaints

  • Communication issues with phone availability
  • Administrative delays or lack of follow-up on referrals and prescriptions

"Sallie Lively is the best! She really cares about her patients! She takes the time to listen to you and explain things to you so that you understand."

Loc8NearMe user review

"The doctors are great; however, they open at 8 but no one is ever there to answer the phone at 8 - out of office. Same thing with lunch they turn their phones off at least around 11:50 so they can go to lunch at 12."

USCompanies.net user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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