Ballad Health Medical Associates Family Medicine
Telemedicine • Bristol, VA
About
Family Medicine Clinic – Bristol at Exit 7 is a primary care practice in Bristol, VA, offering family medicine, preventive care, chronic disease management, immunizations, and pediatric care for children and adults. The clinic provides telemedicine and virtual urgent care visits, online scheduling for existing patients, and access to medical records through a patient portal.
Clinic Type
Telemedicine
Address
Bristol, VA
Phone
(276) 466-0584
Paula.Whitehead@balladhealth.org
Opening Hours
next-day appointments for established patients; online scheduling for existing patients; new patients should call to schedule
Telehealth
Available via Ballad Health telehealth platforms; virtual urgent care and quick screenings/video visits; MyChart messaging and appointment features
Emergency Care
Urgent Care available; 24/7 access to care via MyChart and telehealth options; after-hours urgent care options referenced
Services Offered
Technology & Equipment
Insurance & Payment
—
Phone scheduling, Online scheduling, MyChart, Online bill pay
Languages Spoken
FAQs
Do you offer online scheduling?
Yes, for existing patients.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Birdeye: 3.8/5 (19)
Patients praise
- Friendly, caring, and professional staff
- Knowledgeable and attentive nurse practitioners and doctors
- Patients feel like family/personal atmosphere
- Effective communication and willingness to explain medical information simply
Common complaints
- Historical mention of rudeness from staff (though countered by more recent positive feedback)
"NP. Charise was amazing! Very knowledgeable and super willing to listen and do whatever needed to help. Even the nurses treated me with respect/better than other locations I tried prior to coming here."
— Birdeye patient review"Sallie Lively is the best! She really cares about her patients! She takes the time to listen to you and explain things to you so that you understand. She's simply amazing!"
— Loc8NearMe patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ETSU Health Family Medicine Bristol recognized as ‘Healthcare Heroes’ | Elizabethton Star — Sep 1, 2025
- ETSU Health welcoming primary care patients in multiple parts of region — Jan 14, 2026
- Confidia Health Institute Welcomes Dr. Andrew Van Scoyk to Bristol Office — Nov 20, 2025
- Bristol Health opening new Collins Road Medical Center | News | bristolpress.com — Sep 3, 2025
- Resident Physician - Primary Care mentorship | Connecticut - ProHealth Physicians Job Opening in Bristol, Connecticut - Crains Detroit — Jun 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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