HMG Urgent Care at Bristol
Urgent Care • Bristol, VA • Since 1977
About
Holston Medical Group (HMG) operates an Urgent Care network across 18 offices in the region, including Bristol, TN. The Bristol location is part of HMG’s broad specialty and primary care system that also offers Family Medicine, Internal Medicine, Orthopaedics, Pediatrics, and more. HMG emphasizes patient-centered urgent care within its integrated healthcare network, with multiple nearby offices in Northeast Tennessee and Southwest Virginia. Key notes relevant to the Bristol Urgent Care query: - HMG has a Bristol location among its 18 U.S. offices. - The organization provides urgent care services alongside extensive specialties and outpatient centers. - Leadership includes Scott Fowler (President & CEO) and other executives, highlighting a coordinated regional healthcare system. - Latest community updates mention recognition as “Best of Bristol,” underscoring local patient engagement and service presence. If you’re specifically seeking details about the Bristol Urgent Care (address, hours, services, or to book an appointment), you may want to visit HMG’s official site and navigate to Urgent Care or the Bristol location page for the most current information.
Clinic Type
Urgent Care
Address
HMG Urgent Care at Bristol, Holston Medical Group
Phone
Not available in provided text
news@myhmg.com
Opening Hours
Monday 8 am – 8 pm; Tuesday 8 am – 8 pm; Wednesday 8 am – 8 pm; Thursday 8 am – 8 pm; Friday 8 am – 8 pm; Saturday 8 am – 6 pm; Sunday 8 am – 4 pm
Telehealth
Not determined
Emergency Care
Not determined
Services Offered
Insurance & Payment
—
Cash, Most major credit cards, Insurance billed plans (as part of HMG network)
Languages Spoken
—
FAQs
What are the Urgent Care hours?
Hours listed: Monday–Friday 8 am–8 pm; Saturday 8 am–6 pm; Sunday 8 am–4 pm.
Do you accept walk-ins?
Not provided in the text.
Is there telehealth available for urgent care?
Not determined in the text.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Holston Medical Group): 2.1/5 stars (based on 27 aggregate reviews for the brand) (27 reviews total for the brand across 55 locations)
- LocalityBiz (HMG Urgent Care at Bristol): Mixed (some 1-star and 5-star reviews present) (N/A)
Patients praise
- Professional and caring clinical staff once seen
- Efficient diagnosis and treatment for acute issues
- Convenience of the patient portal (FollowMyHealth) and online appointment scheduling
- Generally positive experiences with follow-up care and coordination with specialists
Common complaints
- Long wait times for appointments and during visits
- Frustrations with administrative processes, including prescription refills and communication delays
- Dissatisfaction with the management of chronic pain and provider empathy in some cases
- Concerns regarding billing or insurance practices
"I believe I received better care here than at my Dr's office. They were very kind and caring."
— LocalityBiz review"I want to thank and compliment the staff working on September 5, 2023... Yes, it was a long wait but our reward was very good care once in the same room."
— LocalityBiz review"This medical center has no organization. It took me 3 days of contacting them to get a prescription filled..."
— Yelp review of Holston Medical Group BristolSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holston Medical Group now part of Optum — Aug 11, 2025
- Questions remain as Holston Medical Group joins Optum Health — Aug 11, 2025
- Details of HMG under Optum remain unclear | Kingsport Times News — Sep 4, 2025
- Holston Medical Group offers health care for the community — Oct 2, 2025
- Program offers same-day or next-day appointments — Apr 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
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